Have been sales for over 20 years, and was in the home warranty business with American Home Shield from 2001-2004, and then with First American Home Warranty from 2004-2013. Was hired as a bank loan officer. Have provided customers with targeted financial advice, service options, and product recommendations to serve debt management needs. Have been a team lead and have helped with organization and sales training.
Overview
10
10
years of professional experience
Work History
Debt Management Specialist
Debt Assistance Center
02.2023 - Current
Engage prospective consumers who have requested information regarding debt consolidation options. Review a new clients debt, income, and assets in order to customize plans to prioritize repayment of debts.
Evaluated credit reports to uncover problems and develop strategies for consolidating and reducing client debt
Responded to client concerns and questions about credit scores and methods to improve numbers
Calculated clients' available monthly income to meet debt obligations
Received and submitted customer payments to further reduce open account balances
Interviewed clients by telephone or in-person to gather financial information
Skilled at working independently and collaboratively in team environment
Self-motivated, with strong sense of personal responsibility
Proven ability to learn quickly and adapt to new situations
Worked well team setting, providing support and guidance
Worked effectively in fast-paced environments
Managed time efficiently in order to complete all tasks within deadlines
Demonstrated respect, friendliness and willingness to help wherever needed
Successful in enrolling clients with top sales productions in debt programs
Loan Officer
Magnolia Bank
451 Aviation BLVD Ste 100
05.2014 - 10.2022
Developed strong relationships with customers through high levels of customer service.
Assisted customers in understanding loan terms and conditions to make informed decisions.
Originated, reviewed, processed, closed, and administered customer loan proposals.
Submitted loan applications to underwriter for verification and recommendations.
Maintained strict confidentiality of bank records and client information.
Collaborated with other departments to promptly process loan applications.
Examined customer loan applications for loan approvals and denials.
Negotiated loan terms to provide favorable outcomes for both customers and lenders.
Compiled database of loan applicants' credit histories, financial statements and other financial information.
Assisted customers with completing loan applications and other paperwork.
Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Negotiated loan terms and conditions with customers to secure best deal.
Proactively identified solutions for customers experiencing credit issues.
Explained very technical financial information to applicants in easy to understand language.
Approved loan applications based on customer creditworthiness and provided detailed financial advice.
Analyzed potential risks and evaluated loan products to identify suitable options for customers.
Identified opportunities to cross-sell and upsell loan products to customers.
Advised clients on mortgage, education and personal loans.
Recommended loan approvals and denials based on customer loan application reviews.
Top loan officer and sales representative
Education
GED -
Montgomery High School
Santa Rosa, CA
06.1999
Skills
Active listening- Listened to customers concerns so that issues can be resolved