Experienced professional with strong client service, operations, and financial management skills. Qualified in managing accounts, analyzing data,and ensuring accuracy and compliance. in building customer relationships and making data-driven decisions to improve business outcomes. Demonstrated expertise in contract negotiation and strategic account planning.
Overview
13
13
years of professional experience
Work History
Key Account Manager
PepsiCo
09.2022 - Current
Delivered 102.5% of volume plan and 101.5% of 2025 net revenue plan . .
Won competitive conversion of a 12-unit chain; generated +60% Year 2 sales growth.
Analyze costs, pricing, and projected volume to structure proposals that protect margins and support long-term customer success.
Prospect and acquire new business through cold calling, lead qualification, and use of CRM and digital tools (e.g., Savvy)
Conduct quarterly business reviews with key accounts to assess performance, align on goals, and identify growth opportunities.
TEAM LEAD COORDINATOR
University of Alaska Anchorage
10.2020 - 03.2022
Acted as Team Lead Coordinator, overseeing daily operations and providing support for a 250-person remote team.
Partnered with the State of Alaska leadership team and community stakeholders to coordinate and execute statewide contact tracing operations.
Led training and oversaw the development, education, and advancement of new employees.
Planned and directed daily operations to ensure team objectives were met, including workload allocation, real-time problem resolution, and continuous quality assurance and improvement (QA/QI).
Proactively addressed performance concerns through targeted coaching, feedback, and supplemental training to improve outcomes and maintain operational standards.
ADMISSIONS REPRESENTATIVE
Charter College
10.2015 - 04.2017
Increased qualified candidate enrollment through targeted outreach and assessments.
Conducted 60-75 daily outbound calls and 2-3 interviews for prospective students.
Educated potential students on program benefits and available services.
Demonstrated effective communication skills to build strong candidate relationships.
Facilitated weekly informational sessions at Covenant House on higher education opportunities.