Regan Neal

As a Customer Relations Specialist at Reventals, I facilitated the full order process from initial customer inquiry to final delivery, ensuring seamless communication and exceptional service. I sourced vendors, compared pricing, and coordinated revisions or updates to orders as needed. I collaborated closely with team members to address order-related questions and challenges, provided support in troubleshooting, and helped source new customers through outreach and relationship-building. Additionally, I upsold products and services, maximizing revenue and contributing to business growth, while maintaining strong vendor relationships to ensure accurate, timely deliveries.

As an Onboarding Specialist at TapGoods, I helped customers get the most out of our cloud-based software by walking them through the setup and showing them how it could support their business goals. I trained everyone from individual users to teams of up to 10, including everyone from CEOs to sales and operations staff. My goal was to make sure they felt confident and comfortable using the software. I also had the chance to upsell additional features, helping clients get even more value from their investment while strengthening relationships.

As a Front Office Coordinator at Alliance Oral and Maxillofacial Surgery, I managed daily front office operations, ensuring a smooth and welcoming experience for patients. I handled appointment scheduling, verified insurance information, and assisted with billing inquiries, ensuring accurate documentation. I also answered phone calls, addressed patient questions, and coordinated communication between patients, surgeons, and medical staff to keep everything running efficiently. Additionally, I maintained patient records in compliance with HIPAA, managed office supplies, and ensured the front office area remained organized and professional. I played a key role in patient check-in and check-out, ensuring all forms were completed and payments processed accurately.