Regan Prost
Pinellas Park,FL
Summary
Personable and versatile employee with expertise in customer service relations. Models astute business sense in meeting sales goals in combination with personal service orientation and direct care for clients. Listens attentively to customer concerns and turns potential challenges into opportunities for improved business and spa service. Trains employees to do the same and uphold the high standards of the company.
Overview
9
9
years of professional experience
Work History
Spa Manager
Hand And Stone Massage And Facial
01.2021 - 05.2024
- Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
- Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.
- Coached employees on upselling techniques, resulting in higher average ticket sales per guest visit.
Spa Assistant Manager
Massage Envy
05.2018 - 08.2021
- Scheduled customer appointments and aligned customers needs with staffing
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Consistently met and exceeded sales goals of 25% set by corporate office
- Achievements: Sold the highest amount of memberships ever in one month (2021)
Junior Manager
Massage Envy
05.2017 - 05.2018
Shift Lead
Massage Envy
03.2016 - 05.2017
Sales Associate
Massage Envy
03.2015 - 03.2016
Education
Major in Business Administration with a minor in Criminal Justice, Accounting, Economics, Finance, Math, Marketing -
Aurora University
06.2019
Associates in Arts, General Education -
Waubonsee Community College
12.2017
Skills
- Motivated
- Problem Solver
- Competitive
- Customer Focused
- Leader
- Well Organized
- Team Oriented
- Friendly
- Quick Learner
- Listener
- Trained on three appointment booking softwares: Millenium , Meevo and Zenoti
Volunteer Experience
Royal Family Kids Camp, Counselor and Board Member, Two weeks/yr, Counselor at a camp for children in the foster care system due to abuse and neglect, Mentoring relationship with multiple children formed and carried out for consecutive years, Attend cabinet meetings to discuss important decisions and how we can improve
Timeline
Spa Manager
Hand And Stone Massage And Facial
01.2021 - 05.2024
Spa Assistant Manager
Massage Envy
05.2018 - 08.2021
Junior Manager
Massage Envy
05.2017 - 05.2018
Shift Lead
Massage Envy
03.2016 - 05.2017
Sales Associate
Massage Envy
03.2015 - 03.2016
Major in Business Administration with a minor in Criminal Justice, Accounting, Economics, Finance, Math, Marketing -
Aurora University
Associates in Arts, General Education -
Waubonsee Community College
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