Regan Reynolds

Kith & Kin is an administrative/business consulting firm that specializes in delivering custom solutions that help business owners and individuals in need of support, work-life balance, systems, and processes. The company provides assistance in the following areas:

• Business Support - billing and invoicing; bookkeeping; calendar and schedule management; client management/customer service; editing and proofing; document and presentation creation/formatting; document management; website maintenance
• Human Resources - managed HR; compliance; audits and assessments; compensation and benefits; employee relations
• Recruitment - design and implement recruiting process; creating compliant job descriptions; management of digital recruiting platforms; sourcing and reviewing resumes/candidates; coordinating interviews and maintaining communication with candidates; negotiating and sending job offers
• Training and Development
• Career Coaching - resume and cover letter review/revision; interview preparation; career coaching
• Personal Assistance - home office/finance administration; overseeing insurance and household contracts; property management (e.g., property manuals, property checklists, vendor management, project coordination); event and party planning; coordinating deliveries and services; travel arrangements

• Strategically planned, identified, implemented, and managed all aspects of talent acquisition for clients with a focus on diversity, equity, inclusion, and belonging; included collaborating with managers to understand skills and competencies required for openings, developing consistent and accurate job descriptions, cultivating talent pipelines and creating a diverse applicant pool, and comprehensive and accurate recordkeeping
• Aligned interview process with role type and to ensure equity; sought to ensure inclusion of universal and job-specific questions in interviews and to create meaningful and consistent way to evaluate candidates
• Accessible to managers as they conducted interviews and proceeded through hiring process; offered assistance, guidance, and support through all
• Responsible for designing, evaluating, and modifying benefit policies to ensure programs are current, attractive, and compliant with legal requirements
• Developed, promoted, implemented, and managed the company’s pay philosophy and strategy, including an effective twice-yearly performance review process
• Collaborated with leadership to preserve team-oriented culture that ensured emphasis on continuous learning, collaboration, high performance, and quality
• Participated in regular leadership team meetings; worked closely with leadership to preserve institutional knowledge and document policies and procedures for future use

• Established and maintained collaborative, service-oriented team capable of delivering efficient, professional, trusted, timely, and compassionate results and in support of all functional areas.
• Developed recruiting strategies and relationships that facilitated growth of company by over 430% - ~170 employees in two facilities to ~900 employees in U.S., Germany, and Australia; negotiated all new hire compensation packages/offers and extended job offers on behalf of Company.
• Managed company-wide performance management program; included facilitation of annual goal setting, mid-year evaluation, and year-end evaluations; managed files for goals, mid-year evaluations, and year-end evaluations; and ensured actions were communicated to employees in timely and appropriate manner.
• Assisted executive leadership with annual review, preparation, and administration of organization's annual compensation plan.
• Developed, implemented, and communicated policies, processes, procedures, and HR initiatives to support organization; ensured compliance with federal, state, and local laws and regulations.
• Provided high quality, value-added guidance and counsel to managers on human resources issues (e.g., employee relations, compensation, training, ADA, performance management, etc.).
• Documented and addressed employee relations issues, in consultation with Senior Vice President, Global Human Resources and legal counsel as needed; used independent judgement to resolve problems through interpretation of policies and weighing alternative approaches to resolution.
• Developed, implemented, and administered all benefit programs (including medical, dental, vision, short-term disability, long-term disability, life/voluntary life, employee assistance program, 401k, etc.) to ensure benefits were current, competitive, and in compliance with all legal requirements; educated and advised employees on group health plans, voluntary benefits, and 401k retirement plans.
• Collaborated with Vice President, Global Human Resources, and Integration team members to manage HR workstream for mergers and acquisitions; ensured smooth integration of mergers and acquisitions into organization.

• Administered all human resources plans and procedures, including but not limited to developing, recommending, and implementing personnel policies and procedures; developing and maintaining compliant job descriptions; and developing, implementing, and managing all benefit plans; communicating open enrollment information to employees; reviewing, reconciling, and approving carrier invoices.
• Managed all recruiting efforts, including but not limited to maintaining job requisition system, drafting and posting job ads, proactively sourcing and screening candidates, scheduling onsite interviews, gathering timely interviewer feedback, recommending competitive offer terms, preparing offer letters and extending offers.
• Provided open-door support to all employees to interpret policies, assist in completing forms, hear grievances, etc.; conducted exit interviews of departing employees to gather information useful in improving overall employee engagement.
• Responsible for day-to-day operation of the office; ensuring information technology (IT) efficiency and providing support when possible; and managed numerous vendor relationships.
• Managed numerous vendor relationships

• Administered all aspects of human resources for four (4) offices; including but not limited to: recruiting new team members; conducting new employee orientation; mentored and trained staff on business procedures, policies, duties and customer care methods; maintained local personnel records; and provided support to employees related to HR issues.
• Supervised, through matrix system, team of six (6) administrative/marketing assistants providing support to brokers; supported and assisted team as needed in their day-to-day responsibilities, ensuring exemplary customer service.
• Developed and managed administrative department annual budget and participated in forecasting of funds for equipment; monitored and approved invoices; created invoices for brokerage transactions and maintained historical production records.
• Responsible for day-to-day operation of the office, including but not limited to establishing and implementing standard operating procedures (SOPs); planning and executing employee gatherings; ensuring appropriate cross-training of team members; and ensuring information technology (IT) efficiency and providing support when possible.
• Managed numerous vendor relationships.
  Managed numerous vendor relationships.

• Served as principal liaison between Executive Director and 28-member Board of Directors; Oversaw coordination of calendar, agendas, meeting materials, logistics, and other activities related to meetings of Board of Directors, League Board Executive Committee, and League Board Finance Committee.
• Developed and administered Executive Department annual budget; participated in forecasting of funds needed for equipment; monitored and approved expenditures.
• Established and maintained filing and related record keeping systems and served as custodian of all relevant documents to ensure adequate and accurate files and records were maintained for managerial and administrative affairs of NC League of Municipalities and NC Local Leadership Foundation.
• Interfaced with internal and external customers and others having business with Executive Director, Board of Directors and NC League of Municipalities. Drafted and formatted correspondence and legal memos; prepared, proofread, edited and formatted documents such as appellate briefs and educational materials for seminars; created and edited PowerPoint presentations.
• Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
  inclusion to increase morale and reduce turnover.

• Developed, implemented, and maintained hiring and recruiting policies for all clinics and corporate office; including but not limited to maintaining optimal staffing levels by tracking vacancies, initiating recruitment, ensuring efficient interview process; creating and implementing forward-thinking recruiting initiatives; and enhancing team workflows for recruiting; making hiring and compensation recommendations to supervisors; and preparing all job offers.
• Developed and facilitated onboarding sessions and on-the-job training for new hires to familiarize with workplace, benefits, and to bolstering position knowledge and skillset.
• Provided support to employees to establish relationship to answer questions, complete forms, hear grievances, etc.; recommended appropriate resolution to employee relations concerns and handled disciplinary issues.
• Assessed employee training needs; developed, implemented, and maintained learning and development initiatives including but not limited to OSHA, HIPAA, and Customer Service.
• Collaborated with senior leadership/stakeholders across organization to maintain proper flow of communication and to implement solutions for business strategies.

Municipal and County Administration is a year-long, comprehensive course designed for city and county managers, department heads, and others with responsibilities requiring an understanding of local government functions beyond individual areas of specialization. The course curriculum included but was not limited to local government law, organization and management, finance and budgeting, public employment law, planning and regulation of development, and municipal and county services. The course also provides an appreciation for the legal framework and administrative requirements of North Carolina city and county government; how city and county services are organized and provided; interrelation among different activities and/or departments; and building a broader network of local government peers.