Summary
Overview
Work History
Education
Skills
Timeline
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Regan Richardson

Monroe,NC

Summary

Seasoned Waitress Trainer recognized for exceptional ability to train staff in high-volume dining environments, ensuring productivity and efficiency in task completion. Possess specialized skills in customer service training, conflict resolution, and team leadership. Excel at communication, adaptability, and problem-solving, leveraging these soft skills to foster a positive work culture and enhance customer satisfaction.

Overview

3
3
years of professional experience

Work History

Waitress

Longhorn Steakhouse
Monroe, NC
01.2025 - Current
  • Demonstrated knowledge of wine selection, pairings, vintages.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Answered questions about menu items, ingredients, and pricing.
  • Took orders for food and drinks and delivered them to guests.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Prepared checks, itemizing total meal costs and taxes.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Checked back with customers throughout meal service to ensure satisfaction.

Waitress Trainer

Takara Japanese Steakhouse
Monroe , NC
05.2023 - 01.2025
  • Prepared and conducted on-site training sessions for wait staff on customer service, food safety, and proper table setting.
  • Provided guidance to new waiters in learning the menu items and their ingredients.
  • Demonstrated proper methods of taking orders from customers accurately and efficiently.
  • Instructed waiters on how to respond appropriately to customer complaints or inquiries.
  • Reviewed servers' performance regularly by observing them interacting with customers during meal services.
  • Assessed waiters' knowledge of restaurant policies and procedures related to customer service standards.
  • Ensured that all trainees are aware of the company's policies and procedures regarding workplace safety.

Waitress Trainee

Wayside
Stanfield, NC
10.2021 - 05.2023
  • Greeted customers and provided menus.
  • Learned to properly handle cash transactions and process credit card payments.
  • Checked that all orders were accurate before delivering to customers.
  • Provided excellent customer service during meal times.
  • Responded promptly to customer inquiries about menu items, ingredients, and prices.
  • Ensured dining areas were clean and set up for each shift according to established standards.
  • Assisted in stocking inventory, setting up workstations, preparing mise en place, and breaking down stations at end of shifts.

Education

High School Diploma -

Piedmont High School
Monroe
05-2024

Skills

  • Table management
  • Team motivation
  • Shift Scheduling
  • Constructive Feedback
  • Personal grooming
  • Menu knowledge
  • Coaching and Mentoring
  • Dining customer service
  • Strong leadership
  • Cash handling

Timeline

Waitress

Longhorn Steakhouse
01.2025 - Current

Waitress Trainer

Takara Japanese Steakhouse
05.2023 - 01.2025

Waitress Trainee

Wayside
10.2021 - 05.2023

High School Diploma -

Piedmont High School

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Regan Richardson