Regan Ross
Windermere
Overview
7
7
years of professional experience
Work History
Attractions Operations
The Walt Disney Company
05.2021 - Current
- Ability to work high volume and fast-paced attractions (including Frozen Ever After, Smuggler's Run, Rise of the Resistance) safely and efficiently.
- Assisting newer Cast Members in daily operations by sharing valuable knowledge and fostering strong teamwork.
- Maintaining compliance with safety regulations.
- Maintaining Show to ensure the highest quality experience for Guests.
- Speaking clearly and empathetically to crowds while creating the most individualized experience for each Guest.
- Handled Guest complaints professionally, resolving issues quickly.
- Strong communication with Maintenance teams to address any technical issues promptly and safely, reducing ride closures and wait times.
- Passing Safety and Guest Courtesy audits.
Operational Support Staff
The Walt Disney Company
05.2018 - Current
- Working various positions around the Walt Disney World Resort including guest flow, crowd control, fireworks, wristband distribution, and marathons.
- Ability to lead a team in an organized manner, taking initiative to push breaks and rotations to create an enjoyable experience for peers.
- Proven ability to learn quickly and adapt to new situations and environments.
- Skilled at working independently and collaboratively in a team environment.
- Ability to read situations and make informed decisions.
- Self-motivated to experience new roles.
Costuming Operations Trainer and Attendant
The Walt Disney Company
05.2018 - 09.2021
- Trainer for new employees with the responsibility of creating a positive first impression while also teaching company procedures and evaluating their progress.
- Acquiring a variety of skills in multiple areas including entertainment, and daily operations.
- Responsible for driving company vehicles on company and public roads.
- Strong self-management skills.
- Cleaning of costumes diligently and safely while trying to maintain the integrity and show quality of the garments.
- Ability to work under pressure and complete tasks in a short allotted time frame.
- Ability to assist guests over computers or phone calls.
- Maintaining a clean and organized yet friendly and positive work environment.
- Ability to pay strong attention to detail.
- Demonstrating strong problem-solving skills by addressing unexpected wardrobe malfunctions quickly and efficiently.
Education
Associate of Arts - Early Elementary Education
Metropolitan Community College
Kansas City, MO12-2017
Skills
- Safety incident reporting
- Cast Member training and development
- Guest safety and experience
- Department coordination
- Teaching
- Animal Care
Timeline
Attractions Operations
The Walt Disney Company
05.2021 - Current
Operational Support Staff
The Walt Disney Company
05.2018 - Current
Costuming Operations Trainer and Attendant
The Walt Disney Company
05.2018 - 09.2021
Associate of Arts - Early Elementary Education
Metropolitan Community College
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