Regan Shatto
Allen
Summary
New graduate from Texas Tech University with a strong background in research and customer service. Passionate about fostering a welcoming environment for customers, clients, volunteers, and fellow employees. Ready to use communication, organizational, and problem-solving skills to ensure high levels of customer satisfaction, and operational efficiency.
Overview
4
4
years of professional experience
Work History
Undergraduate Research Assistant
Texas Tech University
Lubbock
05.2023 - 05.2025
- Quantitative behavioral coding of problem-solving behaviors between teenagers during a task
- Instructed teenagers to engage in stressful tasks while being video observed.
- Monitored surveys while they were being administered.
- Administered neurocognitive and psychological assessments.
- Engaged in professional development with an advisor and students.
- Transcribed verbal communication between adolescent siblings.
- Performed consent with parents, and assent with teenagers.
- Assisted in updating the lab website.
- Instructed teens to feign a mental illness on personality assessments (MMPI-ARF)
Front of House Team Member
Tikka Shack
Lubbock
05.2023 - 09.2023
- Helped customers navigate the menu.
- Gave suggestions to new customers.
- Served food to customers.
- Prepared smoothies.
- Cleaned the front of house and restrooms.
- Took orders in person and online.
- Managed the cash register.
Brand Ambassador
Aerie By American Eagle
Lubbock
01.2023 - 05.2023
- Greeted customers with enthusiasm.
- Communicated promotions and discounts available.
- Helped the customer locate the desired items.
- Answered customer questions.
- Managed the cash register.
Back of House Team Member
Coco Shrimp
Fort Worth
05.2021 - 08.2021
- Managed the cash register.
- Served food to customers.
- Prepared plates with rice and salad.
- Prioritized customer satisfaction, and a welcoming environment.
Education
Bachelor of Science - Psychological Sciences
Texas Tech University
Lubbock, TX05-2025
Skills
- Team collaboration
- Effective communication
- Organization
- Leadership
- Problem solving
- Strong background in different customer service fields
Accomplishments
- Graduated Summa Cum Laude
- Texas Tech University President's Honor List Fall 2021, Fall 2022 – Spring 2024, Spring 2025
- TrUE Transformers Project Award – Providing underrepresented students with interdisciplinary developmental research experiences
- Psi Chi International Honors Society Officer 2023–2025
Timeline
Undergraduate Research Assistant
Texas Tech University
05.2023 - 05.2025
Front of House Team Member
Tikka Shack
05.2023 - 09.2023
Brand Ambassador
Aerie By American Eagle
01.2023 - 05.2023
Back of House Team Member
Coco Shrimp
05.2021 - 08.2021
Bachelor of Science - Psychological Sciences
Texas Tech University