Summary
Overview
Work History
Education
Skills
Timeline
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Regan Smith

Richmond,VA

Summary

Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. I have a very warm personality and devoted to education and helping others achieve their personal and professional goals.

Overview

18
18
years of professional experience

Work History

Bartender

O'Charley's
10.2021 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Obtained cash bank and stocked service bar to prepare for operation.

Server Shift Leader

Cracker Barrel Old County Store
05.2010 - 05.2021
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Customer Service Manager

Food Lion
03.2013 - 04.2016
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Followed through with client requests to resolve problems.

Server

Ruby Tuesdays Restaurant
02.2006 - 05.2011
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Education

High School Diploma -

Lee Davis High School
Mechanicsville, VA
06.2009

Skills

  • Teamwork and Professionalism
  • Error Identification
  • Supply and Inventory Maintenance
  • Regulator Compliance
  • Hospitality Service Expertise
  • Health Code Compliance
  • Making Change
  • Order Management

Timeline

Bartender

O'Charley's
10.2021 - Current

Customer Service Manager

Food Lion
03.2013 - 04.2016

Server Shift Leader

Cracker Barrel Old County Store
05.2010 - 05.2021

Server

Ruby Tuesdays Restaurant
02.2006 - 05.2011

High School Diploma -

Lee Davis High School

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Regan Smith