Summary
Overview
Work History
Education
Skills
Timeline
Generic

Regan Smith

Plano,TX

Summary

With a proven track record at Sparta Pet Palazzo, I excel in delivering exceptional pet grooming services, enhancing customer satisfaction through expert grooming techniques and strong communication skills. My leadership in team management and commitment to continuous education have significantly contributed to salon efficiency and client retention.

I am a team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. I have managed as many as 15 employees, and have implemented policies resulting in a doubling of business within 2 years at my last three positions.

Overview

11
11
years of professional experience

Work History

Lead Groomer

Sparta Pet Palazzo
03.2017 - Current
  • Ensured accurate record keeping of each pet''s grooming history, facilitating better continuity of care between appointments.
  • Developed strong relationships with clients through active listening and empathy for their concerns regarding their pets'' grooming needs.
  • Improved customer satisfaction by providing high-quality grooming services and addressing individual pet needs.
  • Streamlined appointment booking process, reducing wait times and increasing daily appointment capacity.
  • Implemented safety protocols for the handling and care of pets, resulting in a decrease in incidents within the salon.
  • Educated clients on at-home maintenance routines for their pets'' coats, skin health, and general hygiene needs.
  • Continually updated knowledge on latest trends in pet styling techniques through training sessions and workshops to stay ahead in the industry competition.
  • Retained loyal customers by establishing trust through meticulous attention to detail during each grooming session.
  • Maintained a clean, organized workspace that adhered to sanitary standards set forth by industry regulations.
  • Provided exceptional customer service by promptly addressing concerns or complaints, ensuring client satisfaction and repeat business.
  • Increased efficiency within the salon by effectively delegating tasks among team members according to their skill sets.
  • Led a team of groomers to ensure efficient scheduling, task allocation, and timely completion of appointments.
  • Promoted a positive and enjoyable work environment, resulting in low employee turnover rates.
  • Enhanced client retention through excellent communication skills and personalized grooming recommendations.
  • Managed inventory of grooming supplies and equipment, ensuring optimal functionality for consistent service quality.
  • Mentored junior groomers on techniques and best practices, contributing to their professional growth and improved performance.
  • Monitored animals for behavioral problems and signs of health issues.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Educated visitors and staff on proper animal care and handling.
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.

Groomer

La Pawz Pet Salon
04.2016 - 03.2017
  • Bathed dogs and cats to remove fleas, ticks and other skin parasites.
  • Promoted a comfortable atmosphere for pets by utilizing calming methods during grooming sessions.
  • Contributed to a positive workplace culture by collaborating effectively with team members and actively participating in staff meetings and events.
  • Cut and styled pet hair according to client speciations to prevent matting and tangling.
  • Streamlined appointment scheduling for increased efficiency and improved client experience.
  • Continuously sought out professional development opportunities, staying current on industry trends and best practices in pet grooming.
  • Provided exceptional customer service through clear communication, addressing concerns promptly and professionally.
  • Managed multiple appointments concurrently, balancing competing demands while maintaining high-quality results for each pet.
  • Mastered breed-specific grooming techniques, catering to diverse clientele with varying requirements.
  • Mentored new groomers to enhance their skills and acclimate them to the salon environment.
  • Developed strong rapport with clients, leading to repeat business and positive word-of-mouth referrals.
  • Collaborated with fellow groomers to effectively manage workload and deliver consistent results across all appointments.

Shop Manager and Groomer

Laura's Doggie Doo's
07.2013 - 04.2016
  • Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
  • Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Developed new promotional campaigns to attract new customers.
  • Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
  • Evaluated employee performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development.
  • Streamlined store operations by delegating tasks efficiently to team members and monitoring progress regularly.
  • Implemented effective cost control measures to reduce overheads and maintain profitability during challenging economic times.
  • Enhanced social media presence, driving more foot traffic to store.
  • Oversaw daily operations, ensuring store met its performance and sales goals.
  • Led community engagement initiatives, increasing brand awareness and loyalty.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Education

No Degree - Anthropology

Collin College
Plano, TX
05-2027

Skills

  • Strong communication skills
  • Patience and empathy
  • Team leadership
  • Employee training and development
  • Adaptability to change
  • Record keeping accuracy
  • Problem-solving capacity
  • Inventory management experience
  • Time management proficiency
  • Continuing education in grooming
  • Expert grooming techniques
  • Customer service

Timeline

Lead Groomer

Sparta Pet Palazzo
03.2017 - Current

Groomer

La Pawz Pet Salon
04.2016 - 03.2017

Shop Manager and Groomer

Laura's Doggie Doo's
07.2013 - 04.2016

No Degree - Anthropology

Collin College

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Regan Smith