Regan Soriano
Farmington Hills,MI
Summary
A caring and compassionate health professional experienced in implementing specialized programs for individuals with developmental, emotional, or intellectual disabilities. Comfortable in handling stressful situations and performing under pressure. Passionate about providing high-quality service to clients with special needs. An encouraging leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success but am not afraid to ask for help. Dedicated to applying training, monitoring and morale-building abilities to enhance the workplace. A Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Qualified Behavioral Health Professional & RBT
Thomas Park M.D. & Associates
10.2023 - Current
- Observe, monitor and record problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Support client using principles of applied behavior analysis.
- Work as part of collaborative team to address changing needs of children and families.
- Conduct and/or assist with functional behavior assessments, functional analysis, preference assessments, and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
- Document interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
- Use CentralReach to document patient information, progress notes, and treatment plans.
- Collaborate with client's support system and other allied specialists to implement positive interventions.
- Develop and implemented reinforcement systems to encourage positive behaviors.
- Monitor client progress to provide continued guidance and consistent feedback to families.
- Assist clients in identifying and setting goals to promote positive behavior development.
- Educate parents and caregivers to apply appropriate behavior management techniques.
Assistant Manager
Friends Cafe
03.2023 - 08.2023
- Coordinate caterings with companies ensuring quality service and accomodations.
- Monitored cash intake and credit card payment records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored security to protect employees, customers and property.
- Opened and closed location.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Lead Registered Behavior Technician
Zelexa Therapy
07.2022 - 03.2023
- Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
- Worked as part of collaborative team to address changing needs of children and families.
- Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
- Provide support to fellow technicians, whether that be emotional, physical, or mental.
- Assist with client pick-up and drop-offs, help direct parents to communicate with their clinicians as well and answer any questions within my scope of practice.
- Created and collected materials for interventions and assist BCBAs by communicating areas their technician's may need training or support in.
- Conducted fidelity checks through session observations and actively provide feedback to technicians to ensure they are competent, maintaining client safety and ensuring quality of services.
- Actively participate in weekly meetings with supervisors to debrief on projects and observations for the week, as well as receive trainings on how to be an effective and efficient clinician.
- Provide flexibility to substitute on any client within the company at any given time
- When subbing, to be the exemplar of ABA therapy by providing effective, compassionate care to the client and ensure I am following their client schedule and behavior interventions with competence and precision.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Implemented strategies to reduce anxiety and stress levels in clients.
- Collaborated with other professionals to develop and modify individualized treatment plans.
- Conducted functional behavior assessments, functional analysis, preference assessments, and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
- Coordinate meetings and educate parents/caregivers to apply appropriate behavior management techniques.
Registered Behavior Technician
Proud Moments
05.2021 - 07.2022
- I implement therapeutic behavior interventions for children with ADHD and ASD under the direct/indirect supervision of a licensed BCBA.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Supported client using principles of applied behavior analysis.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Worked as part of collaborative team to address changing needs of children and families.
- Learned specialized behavior approaches to implement behavioral strategies.
- Conducted functional behavior assessments, functional analysis, preference assessments, and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
- Used CentralReach to document patient information, progress notes, and treatment plans.
- Collaborated with client's support system and other allied specialists to implement positive interventions.
Registered Behavior Technician
HealthCall Of Detroit
02.2020 - 04.2021
- Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
- Collected session data to aid in treatment planning and assessment.
- Implemented behavioral intervention plans created by clinical supervisors.
- Motivated clients to reach treatment goals and supported each through difficult situations and transitions.
- Helped teach important social, play and basic life skills such as personal hygiene management.
- Utilized ABA and DTT behavioral strategies to promote adherence to care plans, adoption of healthy behaviors and engagement in self-care.
- Encouraged clients and family members to practice and use skills and strategies for confronting problems constructively.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Supported client using principles of applied behavior analysis.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Worked as part of collaborative team to address changing needs of children and families.
- Learned specialized behavior approaches to implement behavioral strategies.
- Used AlayaCare to document patient information, progress notes, and treatment plans.
Mental Health Technician
The Meadows Psychiatric Center
06.2019 - 12.2020
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Communicated with clients to assess mental health needs and develop individualized treatment plans.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Charted on each patient daily.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Treated clients and families with respect and dignity.
- Maintained patient records, documenting changes in patient condition.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
Server/Customer Service
Kona Grill
06.2018 - 05.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Server/Customer Service
Griffin Claw Brewing Company
02.2018 - 03.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Checked guests' identification before serving alcoholic beverages.
Sales Associate
7 For All Mankind
11.2017 - 03.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Server/Customer Service
Hamlin Pub
08.2017 - 01.2018
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Checked guests' identification before serving alcoholic beverages.
Server/Bartender
Great Baraboo Brewing Company
10.2016 - 06.2017
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Server/Bartender
Buddy's Pizza
08.2015 - 10.2016
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Checked guests' identification before serving alcoholic beverages.
Receptionist and Administrative Assistant
Salon 21 & Spa, Shelby Charter
09.2015 - 01.2016
- Answered multi-line phone system and delivering messages to staff and greeting visitors.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct employees.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
Cashier/Customer Service
Great Harvest Bread Company
06.2011 - 08.2015
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Redeemed coupons to discount purchases.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Learned duties for various positions and provided backup at key times.
Education
Master of Science - Psychology
Capella University
Minneapolis, MN03.2023
Bachelor of Arts - Fine Arts
Wayne State University
Detroit, MI05.2019
High School Diploma -
The Utica Academy of International Studies
Utica, MI06.2014
Skills
- Customer Service
- Documentation
- Crisis Intervention
- Time management
- Coordinate Events
- Money Handling
- Training and Development
- Staff Supervision
- Communication
- Sales and Marketing
- Product and Service Knowledge
- Customer Service and Satisfaction
Additional Information
- Additional Information Awards & Acknowledgements: , International Baccalaureate Diploma from The Utica Academy of International Studies WSU Green Scholarship. National Honor Society 2014. National Honor Society for Leadership and Success 2022.
Timeline
Qualified Behavioral Health Professional & RBT
Thomas Park M.D. & Associates
10.2023 - Current
Assistant Manager
Friends Cafe
03.2023 - 08.2023
Lead Registered Behavior Technician
Zelexa Therapy
07.2022 - 03.2023
Registered Behavior Technician
Proud Moments
05.2021 - 07.2022
Registered Behavior Technician
HealthCall Of Detroit
02.2020 - 04.2021
Mental Health Technician
The Meadows Psychiatric Center
06.2019 - 12.2020
Server/Customer Service
Kona Grill
06.2018 - 05.2019
Server/Customer Service
Griffin Claw Brewing Company
02.2018 - 03.2019
Sales Associate
7 For All Mankind
11.2017 - 03.2018
Server/Customer Service
Hamlin Pub
08.2017 - 01.2018
Server/Bartender
Great Baraboo Brewing Company
10.2016 - 06.2017
Receptionist and Administrative Assistant
Salon 21 & Spa, Shelby Charter
09.2015 - 01.2016
Server/Bartender
Buddy's Pizza
08.2015 - 10.2016
Cashier/Customer Service
Great Harvest Bread Company
06.2011 - 08.2015
Master of Science - Psychology
Capella University
Bachelor of Arts - Fine Arts
Wayne State University
High School Diploma -
The Utica Academy of International Studies
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