Summary
Overview
Work History
Education
Skills
Timeline
Generic

Regan Sowa

Fellsmere,FL

Summary

Dynamic and dedicated hospitality professional with extensive experience at Mulligan's Sports Bar And Restaurant. Expert in food safety practices and exceptional communication, consistently enhancing guest satisfaction. Proven ability to upsell menu items and resolve customer complaints, fostering loyalty and driving repeat business. Committed to maintaining high standards of service and cleanliness.

Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Motivated server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

4
4
years of professional experience

Work History

Server

Mulligan's Sports Bar And Restaurant
03.2023 - 04.2025
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Served food and beverages promptly with focused attention to customer needs.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Increased sales significantly by upselling higher-end products to customers.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Checked guests' identification before serving alcoholic beverages.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Hostess/ Busser/Head Food Runner

Captain Hiram's Resort/Black Fins
06.2022 - 03.2023
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Completed daily side work and opening and closing duties without fail.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Provided patrons with estimated waiting times during peak service hours.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Opened and closed seating sections according to volume of guests.
  • Advised customers about special offerings and menu items to help drive sales.
  • Answered phone calls to take orders, give information and document reservations.
  • Promoted business loyalty by fostering positive customer relationships.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Seated patrons based on guest preferences and seating availability.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
  • Trained new staff in bussing and cleaning procedures.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.

Sub Maker

Jersey Mike's Subs
12.2021 - 05.2022
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Operated manual and electric appliances to peel, slice, and trim food.
  • Executed sandwich artistry duties with very low occurrence of errors.
  • Greeted guests, promoted specials, and took orders.
  • Shared information with customers about menu items, preparation methods, and ingredients.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Kept workplace clean and organized in line with restaurant policies.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
  • Accurately operated cash register to process customer payments.
  • Brewed coffee and tea and changed out drink station syrups.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Observed customer purchases in line and differentiated between standard portions.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Trained team members to prepare sandwiches and other items according to instructions.

Food Runner/Server Assistant

Citrus Grillhouse
09.2021 - 12.2021
  • Greeted customers and provided outstanding customer service.
  • Provided attentive service and proactively assessed guest needs.
  • Assisted wait staff with timely food delivery and guest requests.
  • Monitored dining room inventory and replenished as necessary.
  • Assisted customers with carry-out service.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Assisted with bussing tables and cleaning up spills.
  • Established rapport with customers by providing friendly and attentive service.

Education

A.S. of Criminal Justice - Criminal Justice

Indian River State College
Ft. Pierce, FL
01-2026

High School Diploma -

Vero Beach High School
Vero Beach, FL
05-2022

Skills

  • Server training
  • Food running
  • Food safety practices
  • Table management
  • Daily specials memorization
  • Register operation
  • Menu memorization
  • Customer complain resolution
  • Price memorization
  • Organization
  • Customer service
  • Cleaning and sanitizing
  • Menu recommendations
  • Cash handling
  • Exceptional communication

Timeline

Server

Mulligan's Sports Bar And Restaurant
03.2023 - 04.2025

Hostess/ Busser/Head Food Runner

Captain Hiram's Resort/Black Fins
06.2022 - 03.2023

Sub Maker

Jersey Mike's Subs
12.2021 - 05.2022

Food Runner/Server Assistant

Citrus Grillhouse
09.2021 - 12.2021

A.S. of Criminal Justice - Criminal Justice

Indian River State College

High School Diploma -

Vero Beach High School

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Regan Sowa