Summary
Overview
Work History
Education
Skills
Timeline
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Regan Tatro

Hewitt,TX

Summary

Highly-motivated employee with a desire to take on new challenges.

Overview

9
9
years of professional experience

Work History

Customer Support Agent

RDI Corportation
07.2020 - Current
  • Answering inbound calls from patients and HCP needing information about a medication and how to submit a script for the medication
  • Emails, product complaints, submitting escalations.

Customer Service Representative

EMSI
07.2017 - 07.2020
  • Making outbound calls to applicants applying for life and health insurance
  • Providing excellent customer service
  • Emails.

Cashier/Customer Service

Baylor Scott & White Pharmacy
04.2016 - 07.2017
  • Cashier
  • Locating and checking out patients medications
  • Cleaning and keeping pharmacy area clean
  • Properly disposing of HIPPA information.

Education

High school diploma -

Moody High School
Moody, TX
06.2012

Skills

  • HIPAA
  • Insurance Verification
  • Salesforce
  • Cold Calling
  • Medical Billing
  • Phone Etiquette
  • Medical Records
  • Outbound calling
  • Medical terminology
  • Data collection
  • Sales
  • Customer service
  • Microsoft Office
  • Microsoft Excel
  • Microsoft Word
  • Office experience
  • Microsoft Outlook
  • Computer skills
  • Front desk
  • Communication skills
  • Organizational skills
  • Microsoft Powerpoint
  • Filing
  • Typing

Timeline

Customer Support Agent

RDI Corportation
07.2020 - Current

Customer Service Representative

EMSI
07.2017 - 07.2020

Cashier/Customer Service

Baylor Scott & White Pharmacy
04.2016 - 07.2017

High school diploma -

Moody High School

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Regan Tatro