Regan Whaley
Chicago,IL
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
10
10
years of professional experience
Work History
Medical Assistant
Access Community Health Network
03.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
- Completed clinical procedures and gathered patient data for interpretation by physician.
Medical Assistant
Streeterville Pediatrics
10.2021 - 02.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Customer Service Representative
Walgreens
07.2019 - 10.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
Barista
Starbucks
06.2017 - 03.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Followed exact recipes for mixing and preparing beverage and food items.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Crew Member
Burger King
05.2014 - 08.2015
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Assisted other team members to achieve goals.
- Became familiar with products to answer questions and make suggestions.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
Education
Certificate - Medical Assisting With Phlebotomy
Stellar Career College
Chicago, IL10.2021
High School Diploma -
Orr Academy High School
Chicago, IL06.2015
Skills
- HIPAA Compliance
- Medical Office Administration
- Patient Flow Management
- Medical Billing
- Phlebotomy
- Patient Scheduling
- Procedure Assistance
- Medical Terminology
- Direct Patient Care
- Customer Service
- CPR
Timeline
Medical Assistant
Access Community Health Network
03.2022 - Current
Medical Assistant
Streeterville Pediatrics
10.2021 - 02.2022
Customer Service Representative
Walgreens
07.2019 - 10.2021
Barista
Starbucks
06.2017 - 03.2020
Crew Member
Burger King
05.2014 - 08.2015
Certificate - Medical Assisting With Phlebotomy
Stellar Career College
High School Diploma -
Orr Academy High School
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