Reganel T. Burgess
Jeffersonville,IN
Summary
Obtain a challenging position to apply my financial, communication, and technical skills with a growing company to achieve optimum utilization of its resources.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Residential Contractor
Burgess Built
Jeffersonville, IN
10.2018 - Current
- Cultivated strong relationships with local building inspectors and other authorities, facilitating smoother inspections processes and fostering a collaborative working environment.
- Managed subcontractor relationships effectively, ensuring smooth project execution and maintaining a strong professional network.
- Streamlined communication between team members, clients, suppliers, and subcontractors to facilitate timely decision-making and conflict resolution.
- Ensured compliance with building codes, regulations, and safety standards through diligent oversight of all construction activities.
- Leveraged strong negotiation skills to secure competitive bids from subcontractors without compromising service quality or scope of work commitments.
- Maintained accurate records of budgets, expenses, change orders, invoices while providing transparent financial updates to clients throughout each project phase.
- Managed multiple simultaneous projects effectively, allocating resources strategically to ensure timely completion without compromising quality standards.
Home Remodeler
Burgess Built
Jeffersonville, IN
10.2018 - Current
- Performed skilled plumbing, electrical, and HVAC work as needed for comprehensive home remodeling services.
- Demonstrated exceptional craftsmanship in custom carpentry work, resulting in increased client satisfaction ratings.
- Optimized material usage through careful planning, reducing overall project costs without compromising quality or aesthetics.
- Enhanced client satisfaction by efficiently completing home remodeling projects within budget and on time.
- Continuously expanded knowledge of current and emerging construction techniques, materials, and best practices to maintain a competitive edge in the home remodeling market.
- Boosted property value, completing comprehensive kitchen and bathroom renovations.
- Installed drywall, siding and other structural components.
- Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.
- Advised clients on design choices based on current trends and functional considerations, resulting in aesthetically pleasing spaces that met their needs.
- Helped with door and window installations.
Sales/Service Account Manager
AT&T
Louisville, KY
05.2019 - Current
- Develop strong customer relationships and maintaining residential customers
- Travel to customer's homes with company provided vehicle for Install/Service appointments
- Provide customers with the best possible experience and promoting service and the technology that is offered by the company
- Sale additional products to customers for the company to gain the benefit of pricing for bundles and special promotions
- Responsible for achieving daily and monthly sales objectives set by the company
Sales Consultant
AT&T
Louisville, KY
03.2015 - 05.2019
- Developing strong customer relationships and maintaining business accounts through problem solving and exemplary customer service
- Responsible for achieving daily and monthly sales objectives, 80% Very Satisfied customer satisfaction rate, and maintaining 93% or above adherence to daily work schedule
- Consistently met or exceeded 100% of sales objective
- Maintained thorough knowledge of and consulted clients on Wireless products, IP Broadband and VOIP services, Microsoft Office, Web Hosting, and other Web based business applications
- Retained Residential customer by educating about products, services, and programs that are offered through the company
- Gave the customer the best possible experience and promotion pricing, making sure happy after our interaction, and positive about staying with the company
Education
Bachelor's - Telecommunications, African American Studies
Indiana University
Bloomington, IN12.2010
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Relationship building
- Strategic planning
- Drywall installation
- Door installation
- Flooring installation
- Window installation
- Appliance installation
- Insulation work
- Structural repairs
- Custom cabinetry
- Electrical work
- HVAC systems
- Tiling expertise
- Permit acquisition
- Framing
- Painting techniques
- Demolition techniques
- Tile installation
- Cabinet installation
- Window replacement
- Hand tool proficiency
- Electrical wiring
- Hand and power tool operation
- Project management
- Measurements and calculations
Certification
Licensed Contractor
Timeline
Sales/Service Account Manager
AT&T
05.2019 - Current
Residential Contractor
Burgess Built
10.2018 - Current
Home Remodeler
Burgess Built
10.2018 - Current
Sales Consultant
AT&T
03.2015 - 05.2019
Bachelor's - Telecommunications, African American Studies
Indiana University