Regels Cela

Maxwell-Kates

08.2015 - Current

Maintained a welcoming environment for residents and guests through courteous greetings and assistance.
Enhanced building security by vigilantly monitoring entrance and exit points.
Secured doorways to maintain customer and employee safety and uphold company policies and procedures.
Offered personalized support for elderly or disabled residents, adapting services according to individual needs.
Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.
Provided exceptional customer service, fostering positive relationships with residents and enhancing their living experience.
Relieved guests of luggage and connected with porters for delivery to rooms.
Established trust with residents through consistent reliability, professionalism, and attention to detail in all tasks performed.
Coordinated with vendors for deliveries or services, ensuring minimal disruption to residents'' routines.
Answered lobby phone calls using standard professional greeting and assisted callers with directions or instructions for building.
Cleaned and organized building areas as required.
Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
Performed cleaning and maintenance duties as directed.