Regena Buttram
West Plains,MO
Summary
Experienced leader with 15+ years managing operations in patient-centric medical offices. Proven track record in overseeing human resources, budgeting, supply management, and patient services. Skilled at developing and leading productive clinical and clerical office staff. Committed to providing exceptional customer service in a high volume medical practice. Dedicated to fostering a diverse and inclusive work environment that promotes professional development and talent retention.
Overview
16
16
years of professional experience
Work History
Recruitment Coordinator
CoxHealth
Springfield , MO
06.2024 - Current
- Managed recruitment process for new hires, ensuring all necessary paperwork was completed accurately and on time.
- Developed job postings to ensure they were accurate and attractive to potential candidates.
- Conducted reference checks for prospective employees.
- Responded promptly to inquiries from prospective applicants regarding open positions.
- Set appointments and interviews for job candidates via phone and email.
- Collaborated with recruitment and HR professional to achieve hiring goals.
- Organized applicant drug tests and obtained results.
- Screened resumes and applications to identify qualified candidates for open positions.
Practice Manager IV
CoxHealth Regional Perinatal and Pediatric Clinic
Springfield , MO
11.2021 - 06.2024
- Hire, manage, develop, and train staff. Establish and monitor team goals for employee engagement and succession planning. Conduct performance evaluations and monitor payroll for 30+ employees.
- Oversee day-to-day business and clinical operations by establishing professional objectives and standards for performance for a busy OB and Pediatric clinic.
- Proficient in employee engagement and retention, as demonstrated by developing and implementing retention wins such as FLEX scheduling and team building activities, supporting individual career advancement of employees, forecasting turnover, and supporting a diverse and inclusive work environment.
- Collaborated with eight providers, multiple rotating scheduled locums, to seek their input on proposed changes to processes that would affect them.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Collaborated with other healthcare providers across multiple disciplines in order to ensure quality care for patients.
Practice Manager V
CoxHealth Northside Pediatrics
Springfield, MO
07.2019 - 04.2022
- Hire, manage, develop, and train staff, establish and monitor team goals for employee engagement and succession planning, conduct performance evaluations, and monitor payroll for 20 employees and 4 providers.
- Improved interdepartmental working relationship with the Population Health Management team to close care gaps and look for opportunities to improve patient care based on quality metric guidelines.
- Communicate with providers in the clinics to keep them aware of changes in policies and procedures due to regulations and other required changes.
- Participated in strategic planning initiatives aimed at developing long-term goals for the practice's growth and success.
- Manage labor productivity to consistently meet goals.
- Enhanced budget efficiency through effective management.
Patient Access Manager
Ozarks Medical Center
West Plains, MO
09.2008 - 07.2019
- Worked collaboratively to hire, manage, develop, and train staff. Established and monitored team goals for employee engagement and succession planning. Conducted performance evaluations and monitored payroll for 50+ employees. Oversaw day-to-day business and clerical activities while maintaining a standard performance and operational budget.
- Manage front line registration staff at the main hospital, in the emergency department, and in ten specialty clinics.
- Manage centralized scheduling department, which is responsible for scheduling all radiology and surgical procedures.
- Established and managed the pre-certification department, which is responsible for obtaining insurance pre-certification for patients in all 21 clinics for radiology and surgical procedures performed at the main hospital.
- Hold disciplinary meetings of staff and implement performance improvement plans, when applicable.
- Communicate with providers in the clinics, the surgeons, and referring clinics to keep them aware of changes in policies and procedures due to regulations and other required changes.
- Established efficient workflow processes, monitored daily productivity, and implemented modifications to improve overall effectiveness of personnel and activities.
Education
Some College (No Degree) -
MSU
West Plains, MOSkills
- Strong Verbal Communication Skills
- Leadership Development
- Employee Engagement Initiatives
- Training and Development
- Time management proficiency
- Customer Service Recovery
- Service Excellence
- Collaborative leadership
Accomplishments
Leadership Advisory Council-Secretary
2017 Service Excellence award recipient for dedication and commitment ot customer service
Do It and Huddle Champion
Timeline
Recruitment Coordinator
CoxHealth
06.2024 - Current
Practice Manager IV
CoxHealth Regional Perinatal and Pediatric Clinic
11.2021 - 06.2024
Practice Manager V
CoxHealth Northside Pediatrics
07.2019 - 04.2022
Patient Access Manager
Ozarks Medical Center
09.2008 - 07.2019
Some College (No Degree) -
MSU
Similar Profiles
Katie HydeKatie Hyde
Patient Access Team Lead at CoxHealthPatient Access Team Lead at CoxHealth
Jennifer LavelyJennifer Lavely
Medical Assistant Apprenticeship Program at CoxHealthMedical Assistant Apprenticeship Program at CoxHealth
Madison SnelsonMadison Snelson
Emergency Medical Care Technician at CoxHealthEmergency Medical Care Technician at CoxHealth
Courtney StirewaltCourtney Stirewalt
Patient Registration Specialist at CoxHealthPatient Registration Specialist at CoxHealth
Cassandra ThompsonCassandra Thompson
Teacher at Ozark ActionTeacher at Ozark Action