Summary
Overview
Work History
Education
Skills
Timeline
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Regena Gladow

Hutchinson,KS

Summary

Motivated and organized professional with a proven track record in scheduling and treatment coordination, dedicated to delivering valuable contributions to a team. Expertise in streamlining scheduling processes has significantly enhanced operational efficiency and productivity. Strong organizational and communication skills facilitate effective management of complex schedules while adapting to evolving priorities. Committed to fostering collaborative environments that drive success and improve overall performance.

Overview

32
32
years of professional experience

Work History

Scheduling Coordinator

Advance Pest Control
03.2024 - Current
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.

Patient Accounts Representative

Summit Surgical
05.2023 - 07.2023
  • I communicated with various insurance companies to ensure correct coverage for surgical procedures.
  • Assisted patients with billing inquiries, payment arrangements and other billing questions.
  • Processed payments, refunds and coordinated adjustments to patient accounts.
  • Entered payments into an Excel spreadsheet and communicated with a third-party billing company.
  • Input lab & pathology charges into patient accounts.
  • Weekly balancing of office cash box.
  • Prepared daily bank deposits.
  • Front desk coverage checking patients in and obtaining all necessary documentation for medical procedures, answering the phone and directing phone calls to appropriate location.

Orthodontic Treatment Coordinator/ Assistant

Dr. John Meschke
09.1993 - 05.2023
  • I greeted all potential new patients and discussed their treatment.
  • Assisted the Dr. with patient exams, making treatment documentation.
  • Completed patient records including x-rays, diagnostic photographs and digital scans.
  • Assisted the Dr. With application of braces, wires and numerous other orthodontic appliances.
  • Monitored patient progress, consulted and communicated with the Orthodontist regarding patient care.
  • Supervised and trained new staff members in orthodontic procedures.
  • Communicated with the Orthodontist regarding treatment plans and fees.
  • Worked one-on-one with patients and their families to ensure their treatment was carried out according to plan.
  • Established payment plans, accepted various forms of payment, scheduled appointments and completed contracts for treatment.
  • I communicated with other professional offices to coordinate any treatment needed outside of our office such as teeth extractions, etc.
  • Helped in the process of making orthodontic appliances and poured plaster models.
  • Adapted to any role that was needed to help the team.

Education

Hutchinson Community College

Skills

  • Strong customer service
  • Dependability
  • Detail Oriented
  • Well organized
  • Adapt well to new situations
  • Eager to develop new skills

Timeline

Scheduling Coordinator

Advance Pest Control
03.2024 - Current

Patient Accounts Representative

Summit Surgical
05.2023 - 07.2023

Orthodontic Treatment Coordinator/ Assistant

Dr. John Meschke
09.1993 - 05.2023

Hutchinson Community College

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Regena Gladow