Summary
Overview
Work History
Education
Skills
Timeline
Generic

REGENA PICKETT

928 FERRY RD ,TX

Summary

Accomplished SRC Dispatcher with a proven track record at Sodexo USA, enhancing customer loyalty through empathetic resolution of complaints and efficient handling of escalated calls. Skilled in communication and fleet management, I excel in high-stress situations, contributing to team development and training. Achievements include significantly improving customer service delivery and maintaining detailed interaction records for strategic future use.

Professional logistics coordinator with proven ability to manage and optimize dispatch operations. Adept at coordinating schedules, communicating with drivers, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, reliable and adaptable to changing needs. Skilled in problem-solving, multitasking, and using dispatch software to enhance operational efficiency.

Overview

25
25
years of professional experience

Work History

SRC DISPATCHER

Sodexo USA
06.2023 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Front Service Clerk

The Victoria Hotel
04.2000 - 09.2025
  • Enhanced customer satisfaction by providing efficient and friendly front-end services.
  • Exceeded customer expectations with attentive service while managing multiple tasks simultaneously during busy periods.
  • Assisted customers with locating desired products within the store, enhancing their overall shopping experience.
  • Supported team members during peak hours, ensuring smooth and timely customer service operations.

Front Desk Agent

THE COMMODORE HOTEL
01.2018 - 05.2023
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Answered multi-line phone system and enthusiastically greeted callers.

FRONT DESK CLERK

Scottish Inns And Suites
03.2018 - 12.2022
  • Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
  • Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
  • Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
  • Provided exceptional customer service for a positive guest experience, resulting in repeat business.
  • Collected room deposits, fees, and payments.

Education

Associate of Applied Science - Nursing

GALVESTON
Galveston, TX
05-2010

Skills

  • Route planning
  • Emergency response
  • Fleet management
  • Schedule coordination
  • Communication skills
  • Customer service
  • Multitasking
  • Data entry
  • Telecommunications

Timeline

SRC DISPATCHER

Sodexo USA
06.2023 - Current

FRONT DESK CLERK

Scottish Inns And Suites
03.2018 - 12.2022

Front Desk Agent

THE COMMODORE HOTEL
01.2018 - 05.2023

Front Service Clerk

The Victoria Hotel
04.2000 - 09.2025

Associate of Applied Science - Nursing

GALVESTON

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REGENA PICKETT