Regena Summons
Baltimore,MD
Summary
Highly motivated administrative professional with a desire to take on new challenges. Strong interpersonal skills, with the ability to establish positive relationships with patients and healthcare professionals. Demonstrates leadership abilities in training new staff members, contributing positively to team operations and patient care efforts. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Leadership bound
Overview
23
23
years of professional experience
1
1
Certification
Work History
Coordinator of Patient Registration
Creative Alternatives/Johns Hopkins Bayview
Baltimore, MD
09.2021 - Current
- Performs various clerical duties, such as filing, faxing, photocopying, and scanning documents.
- Create 500 check requests per month in our financial database, RPM. This includes entering them into SAP.
- Responsible for managing and coordinating reports and spreadsheets with clients' incoming revenue from Social Security disability and other financial sources.
- Collect cash and checks for deposits to Bank of America. Coordinates with Loomis to pick up the prepared deposit for the BOA vault.
- Operate and resolve issues with office machines, including copiers, scanners, phone and voicemail systems, computers, postage machines, and other office equipment, overall, significantly reducing the cost of outside vendor services.
- Provide ongoing guidance, assistance, and training to new front-office staff.
- Demonstrate strong problem-solving skills, resolving issues efficiently and effectively.
- Allocated to a leadership position when the manager is off, in recognition of a strong work ethic, and providing exceptional customer service to my coworkers and members of the program.
Patient Registrar
Creative Alternatives/Johns Hopkins Bayview
Baltimore, MD
06.2017 - 09.2021
- Greet clients and register them in Epic using proper data entry procedures, while being fully compliant with Epic regulations.
- Tracked clinical service tickets and sent accurate weekly reports to the management team.
- Communicate with PSCs to gather intake data and verify chart information for their clients' appointments.
- Developed administrative processes to achieve organizational objectives, and improve office efficiency.
- Manage several confidential spreadsheets and patient demographics to promote accurate record-keeping.
Office Assistant III
Creative Alternatives/Johns Hopkins Bayview
Baltimore, MD
04.2012 - 06.2017
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Answered phone calls and directed them to the appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, ordering supplies, and handling incoming and outgoing mail and packages.
- Conducted data entry tasks with a high level of accuracy and efficiency.
Nursing Unit Secretary
Johns Hopkins Bayview Med. Center
Baltimore, MD
10.2010 - 04.2012
- Answered the telephone or intercom system for the unit, greeted visitors, informed them about proper hand-washing techniques, and assisted families and visitors in the unit.
- Processed admissions, transports, and transfers of patients via Meditech and Inpatient Tracker systems.
- Organized and accurately maintains patient charts, and completes all necessary paperwork for the discharge of patients while maintaining confidentiality and HIPAA compliance..
- Coordinated the ordering of supplies and equipment via the SAP system, restocking of supplies, and reporting any equipment in need of repair to Clinical Engineering.
- Implemented a confidential patient information form to build better communication between patients, NICU nurses, and unit secretaries.
- Retrieved and delivered specimens to the labs, set up admission beds, filed lab reports, made copies of various packets for the unit as needed, and performed other miscellaneous duties as requested.
Executive Administrative Assistant
LaSalle National Leasing Corporation
Towson, MD
02.2002 - 08.2010
- Tackled and addressed top-level, high-priority issues with professional administrative discretion. I worked directly with the President and the Vice President.
- Managed office paperwork, including scanning documents, and routing business correspondence.
- Prepared and updated office records, spreadsheets, and presentations to support executive needs and enhance office productivity.
- Opened, sorted, and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.
- Researched topics of interest and culled gathered information to produce concise reports.
- Managed daily financial tasks such as invoices, reports, and proposals.
- Verified operation of office equipment by completing preventive maintenance requirements, and calling for repairs.
Education
CNA Certificate - Healthcare/Geriatrics
Americare School of Allied Health
Reisterstown, MD04.1998
Some College (No Degree) - Health Care
Essex Community College
Baltimore, MDSkills
- Strong problem solver
- Resolution-driven
- Multitasking
- Working collaboratively
- Data management
- Active listening
- Team building
- Reliable and trustworthy
Certification
- Certified Nursing Assistant (CNA)
- How to Take Charge of the Front Desk
- Telephone Etiquette
- Spirit of Hospitality
- Language of Caring
Timeline
Coordinator of Patient Registration
Creative Alternatives/Johns Hopkins Bayview
09.2021 - Current
Patient Registrar
Creative Alternatives/Johns Hopkins Bayview
06.2017 - 09.2021
Office Assistant III
Creative Alternatives/Johns Hopkins Bayview
04.2012 - 06.2017
Nursing Unit Secretary
Johns Hopkins Bayview Med. Center
10.2010 - 04.2012
Executive Administrative Assistant
LaSalle National Leasing Corporation
02.2002 - 08.2010
CNA Certificate - Healthcare/Geriatrics
Americare School of Allied Health
Some College (No Degree) - Health Care
Essex Community College
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