Summary
Overview
Work History
Education
Skills
Timeline
Generic

Regene Hammond

Copperas Cove,TX

Summary

Accomplished Shift Manager at Popeyes, adept in team development and inventory control, enhanced team performance through effective training and mentoring. Leveraged critical thinking and customer service skills to resolve issues, achieving increased customer loyalty. Proven track record in improving operational efficiency and maintaining high-quality standards.

Overview

8
8
years of professional experience

Work History

Shift Manager

Popeyes
03.2023 - 08.2024
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Excelled in every store position and regularly backed up front-line staff.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.

Security Guard

North America Security
03.2022 - 01.2023
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Checked and verified photo identification prior to granting facility access.
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Responded to emergencies promptly, ensuring the safety of all individuals on site.
  • Responded quickly to incidents and assessed active situations for security concerns.

Inventory Specialist

Threeway Logistics
02.2020 - 07.2021
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Performed data entry and completed proper paperwork.
  • Completed physical inventory counts each month.
  • Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
  • Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
  • Completed stock inventories to identify and address issues negatively impacting controls.
  • Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
  • Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.

Inventory Specialist

Walmart
10.2018 - 11.2020
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Performed data entry and completed proper paperwork.
  • Completed physical inventory counts each month.
  • Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
  • Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.

Customer Service Cashier

Walmart
06.2016 - 08.2018
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.

Education

Chester High School
Chester, Pa
06.2017

Skills

  • Cash Handling
  • Decision-Making
  • Customer service focus
  • Employee Training
  • Workplace Safety
  • Opening and closing procedures
  • Handling Customer Complaints
  • Punctual and Reliable
  • Energetic and Enthusiastic
  • Training and mentoring
  • Team Development
  • Quality Assurance
  • Inventory Control
  • Documentation And Reporting
  • Schedule Management
  • Flexible Schedule

Timeline

Shift Manager

Popeyes
03.2023 - 08.2024

Security Guard

North America Security
03.2022 - 01.2023

Inventory Specialist

Threeway Logistics
02.2020 - 07.2021

Inventory Specialist

Walmart
10.2018 - 11.2020

Customer Service Cashier

Walmart
06.2016 - 08.2018

Chester High School

Similar Profiles

CREATE PROFILE
Regene Hammond