Overview
Work History
Education
Skills
Timeline
Generic

Regenia Mason

Houston,TX

Overview

25
25
years of professional experience

Work History

Customer Service Representative

Sagility Healthcare
08.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Participated in training programs to enhance product knowledge and customer service skills.

Digital Manager

Walmart
11.2014 - 03.2023
  • I was a salary manager that manage 36 associates and two team leads in Online Pickup and Delivery. I manage In Home drivers that deliver to customers homes. I am in charge of total store when store manager is off or on vacation. I have great customer service skills and I know how to lead a team.

Call Center Customer Service Representative

Alorica
04.2011 - 01.2013
  • Took calls on insurance claims, update customer information in system, help with locating PCP for customers and gave great customer service to all customers.

Daycare Teacher

Highway 90 Daycare
02.2000 - 10.2011
  • I took care of children ranging from 3 months to 12 years old. I helped prepare the daily meals for lunch and snack time. I helped teach daily learning curriculum to ages 3-5. I did the transportation for after school pickup.

Safety Attendant

Huntington Ingalls
02.2003 - 08.2004
  • Assisted with handling of materials to repair air ducts on ships. Watch to make sure no fires break out. Assisted with helping screw in screws that were in tight places.

Education

High school diploma - undefined

Pascagoula High School
Pascagoula, MS

Skills

  • Merchandising
  • Customer Service
  • Management
  • Supervising Experience
  • Shift Management
  • Retail Management
  • Store Management Experience
  • Loss Prevention
  • Payroll
  • Cash Handling
  • Assistant Manager Experience
  • Retail Sales
  • Food Safety
  • Profit & Loss
  • Recruiting

Timeline

Customer Service Representative

Sagility Healthcare
08.2023 - Current

Digital Manager

Walmart
11.2014 - 03.2023

Call Center Customer Service Representative

Alorica
04.2011 - 01.2013

Safety Attendant

Huntington Ingalls
02.2003 - 08.2004

Daycare Teacher

Highway 90 Daycare
02.2000 - 10.2011

High school diploma - undefined

Pascagoula High School

Similar Profiles

CREATE PROFILE
Regenia Mason