Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Regenia Williams

Saint Petersburg,FL

Summary

Logical Emergency/Grants Manager skilled in requirement analysis, development of Standard Operating Procedures, specialized program implementation, database management, reporting, validation and tracking of program data. Self-directed and proactive professional with 15+ years of vast experience managing, collecting, cleaning and interpreting data sets. Natural problem-solver possessing strong cross-functional understanding of information technology and business processes.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Analyst Consultant

Viriya Consulting, LLC
St. Petersburg, FL
03.2022 - Current
  • Generated reports and obtained data to develop analytics on key performance and operational metrics.
  • Worked with internal teams to understand business needs and changing strategies.
  • Conducted data analysis to prepare forecasts and identify trends.
  • Collected, tracked and reviewed data to evaluate business and market trends.
  • Utilized data analysis to monitor process efficiencies and identify data integrity exceptions.
  • Audited internal data and processes to identify and manage initiatives, improving business performance.
  • Assisted with efforts to track, evaluate and report on impact of programs using multiple data sources.
  • Provided supporting information to substantiate research findings.
  • Interacted with non-technical stakeholders to deliver analyses and answer questions on deliverables.
  • Audited initial datasets to confirm validity of imported data, corroborating changes against updates in data tapes.
  • Recommended metrics and models based on observed trends.
  • Leveraged software to compile and model data.
  • Assisted integration of internal and external data tools and products, maintaining stability and performance across systems.
  • Synthesized business intelligence or trend data to support recommendations for action.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Oversaw quality control to identify inconsistencies and malfunctions.

Manager, Special Projects

City of St. Petersburg
St Petersburg, FL
02.2018 - 06.2022
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Entered time and attendance logs in preparation for payroll.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Maintained adequate staffing to meet objectives within budget.
  • Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
  • Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.90
  • Introduced new technologies to work environment, training over 200 staff members and managers on optimal applications for use within ongoing and upcoming special projects.
  • Reviewed technologies used in workflow procedures, evaluating features and comparing to competing technologies to recommend new software implementation improving outcomes.
  • Defined and communicated special project objectives and workflow procedures to participating departments, identifying mileposts for gauging overall progress and production quality indicators.
  • Planned and delivered presentations on ongoing projects, organizing information and highlighting key performance indicators to keep departments, executives and shareholders current.
  • Collaborated with company executives and division managers to identify future project opportunities, evaluating and recommending according to feasibility and profitability.

Education

MBA - Business Administration And Management

University of Phoenix
Tempe, AZ
06.2006

Skills

  • Statistical Analysis
  • Query Tools
  • Data Quality
  • Sequence Diagrams
  • Clear and Concise Communication
  • Data Analysis
  • Analytical Problem Solving
  • Data Mining
  • Database Management
  • Gap Analysis

Certification

  • Certified SHRM, CP, City of St. Petersburg - 2022
  • Certified Public Pension Trustee, CIty Of St. Petersburg - 2009
  • Certified, Leadership St Petersburg - 2009

Timeline

Analyst Consultant

Viriya Consulting, LLC
03.2022 - Current

Manager, Special Projects

City of St. Petersburg
02.2018 - 06.2022

MBA - Business Administration And Management

University of Phoenix

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Regenia Williams