Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.
Overview
25
25
years of professional experience
Work History
Assistant General Manager-Production Manager
Savers Retail
05.2023 - Current
Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.
Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
Store Manager
Topsy's Popcorn
10.2021 - 05.2023
Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Improved customer satisfaction through staff training in customer service and product knowledge.
Maximized sales by creating innovative visual merchandising displays and store layouts.
Developed a successful employee retention plan, reducing staff turnover rates significantly.
Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
Logistics Coordinator-Office Manager
Dance Monkey Transportation LLC
09.2013 - 10.2021
Enhanced supply chain efficiency by optimizing shipping schedules and routes.
Streamlined inventory management for reduced waste and improved cost control.
Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
Implemented a warehouse organization system that increased storage capacity and accessibility.
Optimized transportation strategies by analyzing route performance data and adjusting plans accordingly.
Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Streamlined office operations by implementing efficient filing systems and organizational strategies.