Regeria Wildridge
Humble,Tx
Summary
Demonstrated ability as Paraprofessional to foster positive relationships with students, parents and colleagues. Committed to providing culturally responsive support, meeting diverse needs of students. Patient demeanor creates environment where students feel comfortable asking questions while learning new concepts. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
10
10
years of professional experience
Work History
Technical Support Representative
Sparksoft Corporation
07.2023 - 03.2024
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Paraprofessional
Humble ISD
10.2021 - 06.2023
- Duties as a paraprofessional are staff support in an educational or childcare environment
- Record student attendance, enforce classroom rules, prepare lesson plans, grade homework and administer tests
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
Paraprofessional
Fort Bend ISD
07.2019 - 08.2021
- Duties as a paraprofessional are staff support in an educational or childcare environment
- Work directly with special needs children with disabilities
- Record student attendance, enforce classroom rules, prepare lesson plans, grade homework and administer tests
- Assisted in the creation of a classroom environment conducive to learning and appropriate to the physical, social and emotional development of students.
Paraprofessional
Spring ISD
10.2016 - 07.2019
- Duties as a paraprofessional are staff support in an educational or childcare environment
- Work directly with special needs children with disabilities
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Nanny
Monique & Steve Bell
04.2016 - 12.2018
- Caregiver for five special needs children
- Provide after school care, such as feeding, bathing, and providing medication
- Drive children to appointments and extracurricular activities
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
Customer Service Representative
APAC Call Center
04.2014 - 04.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Education
Cleveland High School
06.2012
Skills
- Technical Support
- Helping Students with Special Needs
- Small Group and Individual Assistance
- Effective Communication
- Behavior Management
- Special Education Support
- Instructional support
- Behavior improvements
Timeline
Technical Support Representative
Sparksoft Corporation
07.2023 - 03.2024
Paraprofessional
Humble ISD
10.2021 - 06.2023
Paraprofessional
Fort Bend ISD
07.2019 - 08.2021
Paraprofessional
Spring ISD
10.2016 - 07.2019
Nanny
Monique & Steve Bell
04.2016 - 12.2018
Customer Service Representative
APAC Call Center
04.2014 - 04.2016
Cleveland High School
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