Regesha Burke
Cordova,TN
Summary
With a proven track record at Compass Group Management, I excel in HR leadership and fostering customer service excellence. Leveraging skills in recruitment and revenue cycle management, I've significantly enhanced team productivity and service quality. My expertise in system development and staff motivation has driven substantial improvements, making me a pivotal asset to any team.
Overview
6
6
years of professional experience
Work History
Senior Cafe Manager
Compass Group Management
Memphis, TN
08.2024 - Current
- Analyzed customer feedback surveys to determine areas needing improvement in the food service department.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Resolved customer complaints promptly in a professional manner.
- Performed routine maintenance checks on all kitchen equipment including ovens, stoves, refrigerators.
- Hired, trained, motivated and evaluated team members in order to maximize productivity levels.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Coordinated catering services for special events within the facility.
- Supervised daily operations of the kitchen staff to ensure compliance with health and safety regulations.
- Explained goals and expectations required of trainees.
- Conducted weekly employee meetings to discuss performance issues and training opportunities.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Fostered a positive working environment, encouraging teamwork and employee engagement.
HR Specialist
The Stepping Stones Group
Memphis, TN
07.2021 - 08.2024
- Interviewed job applicants to obtain information on work history, education or job skills.
- Facilitated conflict resolution sessions and mediated disputes between employees, fostering a positive work environment.
- Established and generated various reports to verify HR compliance.
- Identified opportunities to improve HR programs and proposed solutions to increase efficiencies.
- Advised management on organizing, preparing or implementing recruiting or retention programs.
- Scheduled or conducted new employee orientations.
- Advised management and staff on labor laws and HR policies, reducing legal risks and ensuring regulatory compliance.
- Conducted exit interviews and completed employment termination paperwork.
- Managed recruitment processes, including job postings, candidate screening, and interviews, ensuring timely and efficient hiring.
- Addressed harassment allegations, work complaints or other employee concerns.
Patient Access Representative
Conifer Health Solutions LLC
Bartlett, TN
06.2019 - 06.2021
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Responded to patient inquiries regarding billing or financial matters.
- Collected co-pays and other payments from patients at time of service.
- Reported liabilities and risk management concerns to supervisor for review.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
- Answered phones promptly in a professional manner.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
Education
High School Diploma -
Cordova High
Skills
- Case assessment
- Recruitment
- HR leadership
- System development
- Performance appraisal
- Staffing and recruiting professional
- Customer service
- Medical terminology
- Phone and email etiquette
- Patient registration
- Insurance verification
- Revenue cycle management
Timeline
Senior Cafe Manager
Compass Group Management
08.2024 - Current
HR Specialist
The Stepping Stones Group
07.2021 - 08.2024
Patient Access Representative
Conifer Health Solutions LLC
06.2019 - 06.2021
High School Diploma -
Cordova High
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