Regesha Burke
Oakland,TN
Overview
6
6
years of professional experience
Work History
HR Support Specialist Lead
The Stepping Stones Group
10.2022 - Current
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Responded to customer inquiries to address concerns and maintain customer satisfaction and loyalty.
- Collaborated with other departments to meet customer needs and gained feedback to incorporate into sales strategy.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Collaborated with managers to identify and address employee relations issues.
- Met customer call guidelines for service levels, handle time and productivity.
- Work Closely with HR Support Representatives, HR Manager and Business partners to identify areas of improvement.
Customer Service Representative Team Lead
Walmart
06.2020 - 10.2022
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer escaladed requests, offering excellent support and tailored recommendations to address needs.
- Ensure the department met customer call guidelines for service levels, handle time and productivity
- Trained new personnel regarding company operations, policies and services.
- Developed customer service initiatives to improve performance and uplift satisfaction scores.
- Supervised large teams with guidance, support and direction for high-quality customer care.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Patient Access Representative
Conifer Healthcare Solutions
05.2019 - 06.2020
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Delivered support to medical staff in completion of patient paperwork.
- Organized patient records and database to facilitate information storage and retrieval.
- Answered incoming calls, scheduled appointments and filed medical records.
- Trained new staff on filing, phone etiquette and other office duties.
Education
Cordova High School
05.2012
Skills
- Verbal and written communication
- Problem resolution
- Researching
- Multi-task management
- Call escalation
- Computer proficiency
- Prioritization
- Technical support
- Member account management
- Contact Center
- Team player
- Process Focus
Timeline
HR Support Specialist Lead
The Stepping Stones Group
10.2022 - Current
Customer Service Representative Team Lead
Walmart
06.2020 - 10.2022
Patient Access Representative
Conifer Healthcare Solutions
05.2019 - 06.2020
Cordova High School
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