Reggie Anders Jr.
Mesa,AZ
Summary
Results-driven professional with over a decade of experience in business analysis, client relations, and process optimization across diverse industries, including finance, insurance, and technology. Proven track record of enhancing operational efficiency, leading projects, and delivering high-impact solutions. Adept at building strong client relationships, driving customer satisfaction, and implementing scalable systems to support organizational goals.
Overview
12
12
years of professional experience
Work History
Party Bus Driver (Motorcoach)
Scottsdale Party Bus
Scottsdale, AZ
09.2017 - Current
- Safely operated luxury motorcoaches and party buses for events, maintaining a strong focus on passenger safety and satisfaction
- Managed logistics for event transportation, ensuring on-time pickups and dropoffs for large groups
- Delivered exceptional customer service, creating a positive experience for clients attending weddings, corporate events, and nightlife tours
- Regularly inspected vehicles and reported maintenance needs to ensure compliance with safety regulations and standards
- Adapted to dynamic schedules and managed time effectively to meet client needs in a high-pressure, fast-paced environment
Debt Specialist
BEYOND Finance
05.2023 - 11.2023
- Company Overview: Remote
- Delivered tailored debt relief solutions, achieving a monthly sales conversion rate of 23% based on qualified lead metrics
- Managed a portfolio of clients, utilizing CRM tools to track interactions and ensure timely follow-ups
- Maintained an average Net Promoter Score (NPS) of 95%, ensuring adherence to compliance standards
- Coordinated documentation between clients and financial institutions, expediting debt relief processes
- Remote
Business Analyst II
MAPFRE INSURANCE USA
Gilbert, AZ
10.2018 - 04.2023
- Conducted data analysis using SQL, enhancing data retrieval speed by 22% and reducing reporting time by 28%, achieving the equivalent of one full-time employee's workload savings
- Streamlined processes, saving the organization the equivalent of four full-time employees across claims and policy management systems
- Collaborated with cross-functional teams to deliver scalable technical solutions, reducing policy integration time by 25%
- Led user acceptance testing (UAT), achieving an average user satisfaction score of 98% for system rollouts
Agency Interface Support Representative
MAPFRE INSURANCE USA
Gilbert, AZ
07.2016 - 10.2018
- Provided technical training and support for enterprise systems, reducing support tickets by 22%
- Managed system installations and integrations, achieving a consistent 97% user satisfaction rating
- Acted as a liaison between IT teams and end-users, decreasing issue resolution time by 17%
Truck Driver
Underdog Trucking
Tempe, AZ
11.2015 - 07.2016
- Delivered logistics services during peak demand periods, supporting a familyrun business
Customer Service Representative
MAPFRE INSURANCE USA
Gilbert, AZ
02.2014 - 07.2016
- Enhanced customer satisfaction by contributing to an average Net Promoter Score (NPS) increase of 3 points
- Managed billing inquiries, processed adjustments, and maintained accurate account records
Loan Funding Closing
WELLS FARGO HOME MORTGAGE
Tempe, AZ
09.2012 - 11.2013
- Reviewed and processed loan documentation, ensuring compliance with federal and state regulations
- Collaborated with underwriting and processing teams to streamline loan closing processes
- Provided updates and resolved issues for borrowers and third parties
Education
Life And Health Insurance License - Health Insurance
State of Arizona
01-2024
Sales Certified Debt Specialist -
I.A.P.D.A
01-2023
Lean Six Sigma White Belt -
Acuity Institute
01-2020
Certification in Computer Usage and Applications -
Rio Salado Community College
01.2015
Class A CDL with Passenger Endorsement -
State of Arizona
01.2007
Skills
- Business Analysis
- Process Improvement
- Client Relationship Management
- Technical Writing
- System Integration
- Sales Strategy
- Lead conversion
- Agile Project Management
- Waterfall Project Management
- Data analysis
- SQL
- Reporting
- CRM software
- Salesforce
- Project Management Tools
- Compliance
- Risk Management
- ServiceNow
- JIRA
- Microsoft Office Suite
- DocuSign
- Slack
- Avaya
- Proprietary systems
- Scrum
- Lean Process Improvement
- Excel
- Reporting dashboards
Accomplishments
- Improved customer satisfaction, contributing to a 3-point increase in Net Promoter Score (NPS) at MAPFRE Insurance.
- Achieved a 95% client satisfaction score at BEYOND Finance through tailored debt solutions.
- Reduced reporting time by 28%, equating to one full-time employee workload savings.
- Delivered successful project rollouts with an average user satisfaction score of 98% during UAT testing.
References
References available upon request.
Timeline
Debt Specialist
BEYOND Finance
05.2023 - 11.2023
Business Analyst II
MAPFRE INSURANCE USA
10.2018 - 04.2023
Party Bus Driver (Motorcoach)
Scottsdale Party Bus
09.2017 - Current
Agency Interface Support Representative
MAPFRE INSURANCE USA
07.2016 - 10.2018
Truck Driver
Underdog Trucking
11.2015 - 07.2016
Customer Service Representative
MAPFRE INSURANCE USA
02.2014 - 07.2016
Loan Funding Closing
WELLS FARGO HOME MORTGAGE
09.2012 - 11.2013
Life And Health Insurance License - Health Insurance
State of Arizona
Sales Certified Debt Specialist -
I.A.P.D.A
Lean Six Sigma White Belt -
Acuity Institute
Certification in Computer Usage and Applications -
Rio Salado Community College
Class A CDL with Passenger Endorsement -
State of Arizona
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