MacOS, iOS and tvOS
Reggie Carter
IT Analyst
Durham,NC
Summary
Competent IT Analyst well-versed in assisting people with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Practiced troubleshooter who operates autonomously with a strong attention to detail to troubleshoot and fix concerns.
Overview
3
3
years of post-secondary education
21
21
years of professional experience
Work History
IT Analyst
Duke University
Durham, NC
02.2009 - Current
- Responsible for maintaining all OIT Computer Labs and ePrint systems across west, central, and east campus.
- Supporting 100+ iMac systems, 70 ePrint systems and 3D Printers.
- Perform on-site diagnosis to debug and resolve software problems, hardware failures and network connectivity issues in a timely matter.
- Hiring & managing student workers that monitor our ePrint and computer lab locations.
IT Technician
01.2007 - 02.2009
- Monitored systems and servers in multiple data centers to ensure continuous operation.
- Install and de-install servers, install and connect fiber optics and LAN cables.
- Coordinated a resolution for technical issues identified by monitoring tools, Tivoli and Nagios.
- Install hard drives, power supplies, memory upgrades and other components in servers.
Technical Support Analyst
CIT Group Inc
Charlotte, NC
04.2004 - 01.2007
- Provided help desk support to over 200 users in-person, by phone, or by email.
- Supported the Dallas, Texas regional office with 50 users.
- Setup new computers, phones, printers, and other peripheral equipment.
- Performed troubleshooting and repair of computers and peripheral equipment.
- Setup and supported Blackberry users.
- Maintained user accounts in Active Directory.
- Responsible for ensuring system tape backups were successfully performed and mailed off-site.
Computer Specialist
Danville, VA
01.2001 - 03.2004
- Printed and distributed daily reports.
- Provided coverage for the full-time third shift position when coworker was out of office.
- Performed projects and other various tasks assigned by manager and help desk department.
Education
Associate of Applied Science - Information Systems Technology – Microcomputer
Danville Community College
Danville, VA 01.2000 - 05.2003
Apple Certified Associate - undefined
Skills
Technical Support
Application support
Troubleshooting skills
Technical Documentation
TCP/IP
Support Ticket System Management
Collaboration
Good telephone etiquette
Software
Windows OS
Windows Server
Jamf Pro
Microsoft Endpoint Configuration Manager
Apple Remote Desktop
Service Now
ScreenConnect
Timeline
IT Analyst
Duke University
02.2009 - Current
IT Technician
01.2007 - 02.2009
Technical Support Analyst
CIT Group Inc
04.2004 - 01.2007
Computer Specialist
01.2001 - 03.2004
Associate of Applied Science - Information Systems Technology – Microcomputer
Danville Community College
01.2000 - 05.2003