Summary
Overview
Work History
Education
Skills
Software
Timeline
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Reggie Carter

Reggie Carter

IT Analyst
Durham,NC

Summary

Competent IT Analyst well-versed in assisting people with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Practiced troubleshooter who operates autonomously with a strong attention to detail to troubleshoot and fix concerns.

Overview

3
3
years of post-secondary education
21
21
years of professional experience

Work History

IT Analyst

Duke University
Durham, NC
02.2009 - Current
  • Responsible for maintaining all OIT Computer Labs and ePrint systems across west, central, and east campus.
  • Supporting 100+ iMac systems, 70 ePrint systems and 3D Printers.
  • Perform on-site diagnosis to debug and resolve software problems, hardware failures and network connectivity issues in a timely matter.
  • Hiring & managing student workers that monitor our ePrint and computer lab locations.

IT Technician

01.2007 - 02.2009
  • Monitored systems and servers in multiple data centers to ensure continuous operation.
  • Install and de-install servers, install and connect fiber optics and LAN cables.
  • Coordinated a resolution for technical issues identified by monitoring tools, Tivoli and Nagios.
  • Install hard drives, power supplies, memory upgrades and other components in servers.

Technical Support Analyst

CIT Group Inc
Charlotte, NC
04.2004 - 01.2007
  • Provided help desk support to over 200 users in-person, by phone, or by email.
  • Supported the Dallas, Texas regional office with 50 users.
  • Setup new computers, phones, printers, and other peripheral equipment.
  • Performed troubleshooting and repair of computers and peripheral equipment.
  • Setup and supported Blackberry users.
  • Maintained user accounts in Active Directory.
  • Responsible for ensuring system tape backups were successfully performed and mailed off-site.

Computer Specialist

Danville, VA
01.2001 - 03.2004
  • Printed and distributed daily reports.
  • Provided coverage for the full-time third shift position when coworker was out of office.
  • Performed projects and other various tasks assigned by manager and help desk department.

Education

Associate of Applied Science - Information Systems Technology – Microcomputer

Danville Community College
Danville, VA
01.2000 - 05.2003

Apple Certified Associate - undefined

Skills

Technical Support

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Software

MacOS, iOS and tvOS

Windows OS

Windows Server

Jamf Pro

Microsoft Endpoint Configuration Manager

Apple Remote Desktop

Service Now

ScreenConnect

Timeline

IT Analyst

Duke University
02.2009 - Current

IT Technician

01.2007 - 02.2009

Technical Support Analyst

CIT Group Inc
04.2004 - 01.2007

Computer Specialist

01.2001 - 03.2004

Associate of Applied Science - Information Systems Technology – Microcomputer

Danville Community College
01.2000 - 05.2003

Apple Certified Associate - undefined

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Reggie CarterIT Analyst