Summary
Overview
Work History
Education
Skills
Timeline
Generic

Reggie Cherry

Fort Lauderdale

Summary

Customer-focused professional with background in customer service roles. Experience includes handling customer inquiries, resolving issues, and maintaining high levels of customer satisfaction. Strengths include strong communication skills, problem-solving capabilities, and adaptability to evolving business needs. Previous work has seen improvements in customer retention and positive feedback ratings.

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Overview

1
1
year of professional experience

Work History

Customer Representative

ABC Supply
Bradenton
04.2024 - 05.2025
  • Maintained customer records in company database.
  • Tracked call resolution times to ensure quality standards were met.
  • Participated in team meetings to discuss best practices for resolving customer issues.
  • Utilized computer systems to access account information, enter notes, and update status codes.
  • Maintained accurate records of customer interactions using company software systems.
  • Handled difficult or emotional customer situations with empathy and professionalism.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Collected deposits or payments and arranged for billing.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Education

Associate of Arts -

Broward College
Fort Lauderdale, FL
08-2025

High School Diploma -

Boyd H Anderson
Fort Lauderdale
05-2014

Skills

  • Conflict resolution
  • Attention to detail
  • Problem solving
  • Creative problem solving
  • Effective communication
  • Emotional intelligence
  • Time management
  • Customer service excellence
  • Call handling
  • Positive and professional
  • Problem-solving
  • Computer proficiency
  • Microsoft PowerPoint
  • Customer relationship management (CRM)

Timeline

Customer Representative

ABC Supply
04.2024 - 05.2025

Associate of Arts -

Broward College

High School Diploma -

Boyd H Anderson

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