Reggie Coates

Assistant Manager

GPC NAPA Auto Parts

07.2015 - 11.2025

Supervised daily operations to ensure efficient workflow and adherence to company policies.
Trained and mentored staff on product knowledge and customer service best practices.
Implemented inventory management strategies to optimize stock levels and reduce waste.
Analyzed sales data to identify trends, informing inventory purchasing decisions.
Resolved customer inquiries and complaints, enhancing overall satisfaction ratings.
Conducted regular staff performance evaluations, fostering a culture of continuous improvement.
Streamlined processes for order fulfillment, resulting in faster service delivery times.
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Streamlined and monitored quality programs to alleviate overdue compliance activities. Managed a high volume of incoming calls, emails and faxes per day from customers and process account payments.