Reggie JeanJacques
Summary
Accomplished healthcare and operations leader with over 15 years of experience in managing cross-functional teams, optimizing clinic workflows, and creating client-centered environments. Demonstrated expertise in leading fast-paced healthcare operations, ensuring compliance with industry standards, streamlining scheduling processes, and cultivating high-performing, mission-driven teams. Committed to delivering exceptional patient care experiences while driving operational excellence and fostering a culture of continuous improvement. Strategic thinker dedicated to enhancing patient satisfaction and organizational efficiency.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Regional Account Manager
MedSTAT SUPPLIES
03.2025 - 06.2025
- Partnered with multi-site healthcare clinics to identify and resolve supply chain inefficiencies
- Assisted outpatient facilities and behavioral health centers align supply usage with billing and compliance protocols
- Worked cross-functionally with intake, purchasing, and clinical staff to ensure timely delivery of essential medical items and minimize therapy disruption
- Communicated by phone, email and traveled for face to face contact for 100+ accounts.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Treatment Coordinator
SMILE REVOLUTION IMPLANT CENTER
06.2023 - 01.2025
- Coordinated daily patient flow, staff scheduling, and front-office operations to ensure seamless clinical experience
- Verified insurance eligibility, educated patients on treatment plans, and supported intake and billing processes
- Maintained high patient satisfaction through consistent communication and empathetic care
Regional Manager
NEW YORK LIFE INSURANCE CO
09.2016 - 12.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Led regional operations and territory growth, overseeing internal compliance and product education
- Managed KPIs across teams and regions, ensuring alignment with business goals and regulatory standards
- Trained and coached agents in delivering client-focused solutions across multiple disciplines, including healthcare-related insurance
- Established and maintained operational standards for 33 locations.
Fitness Operations Manager
GOLD'S GYM
11.2007 - 09.2016
- Recruit, hire, & retain top talent in a competitive, fast-paced industry
- Train & develop staff to ensure organizational goals are met or exceeded
- Measure performance of staff & clients by utilizing performance management tools
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Fitness Operations Manager
GOLD'S GYM
11.2007 - 09.2016
- -Recruit, hire, & retain top talent in a competitive, fast-paced industry
- -Train & develop staff to ensure organizational goals are met or exceeded
- -Measure performance of staff & clients by utilizing performance management tools
Mental Health Tech Supervisor
FHCS Cumberland Hall Psychiatric Hospital
11.2002 - 12.2006
- Communicate effectively with staff, patients and their families
- Manage and Delegate Shift assignments to staff
- Coordinate meetings between management and counselors
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Managed crisis situations effectively, ensuring safety of all involved.
Education
Bachelor of Science - Healthcare Management
Bethel University
12.2018
Skills
- Continuous Improvement Environmental, Health & Safety
- Effective communication & Interpersonal skills Virtualization
- Risk & Financial Management Data Analysis Sprint Planning
- Proven time management Project Management Skills RCA
- Critical thinking & Problem-Solving skills Agile Methodology
- Attention to Detail Strong teamwork ideology Lean Warranty
- Adaptability & Transferrable Skills Scrum Framework Consumer Law
Certification
Series 6, Six Sigma Green Belt, Agile SCRUM, Project Management Certified, OSHA 30, CPR & First Aid (In Progress)
Timeline
Regional Account Manager
MedSTAT SUPPLIES
03.2025 - 06.2025
Treatment Coordinator
SMILE REVOLUTION IMPLANT CENTER
06.2023 - 01.2025
Regional Manager
NEW YORK LIFE INSURANCE CO
09.2016 - 12.2022
Fitness Operations Manager
GOLD'S GYM
11.2007 - 09.2016
Fitness Operations Manager
GOLD'S GYM
11.2007 - 09.2016
Mental Health Tech Supervisor
FHCS Cumberland Hall Psychiatric Hospital
11.2002 - 12.2006
Bachelor of Science - Healthcare Management
Bethel University
Awards
Career Success, Life Producer, Life Achiever Awards, Life Foundation Award | Internal of the Year 2021, Centurion 2017, 2018, 2019 | Life Case Rate Leader 2017, 2018, 2019, AAMU Gold Award 2016 | New Org Agent of the Year 2018, Third Prior Class Leader 2019 | Agency Builder Award 2017
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