Rebecca Knowles
Kapolei,HI
Summary
Proven Optometrist Assistant at Seween Optometry, adept in paperwork management and delivering exceptional customer service. Excelled in maintaining efficient operations, enhancing patient satisfaction, and streamlining administrative processes. Demonstrated a cheerful demeanor and strong verbal communication, significantly improving client relations. Skilled in financial software, ensuring accurate transactions and record-keeping.
Overview
5
5
years of professional experience
Work History
Optometrist Assistant
Seween Optometry
Kapolei, HI
09.2023 - Current
- Instructed patients on the proper use of eyeglasses and contact lenses.
- Prepared exam rooms for upcoming visits by stocking shelves with necessary supplies and ensuring that all equipment is functioning properly.
- Reviewed patient charts prior to examinations to ensure accuracy of information.
- Cleaned and sterilized instruments used during exams or procedures according to established protocols.
- Assisted optometrists in examining patients, including providing preliminary patient screenings and taking patient medical histories.
- Maintained a clean work environment by wiping down equipment between uses, disposing of biohazardous materials in accordance with safety standards.
- Performed administrative duties such as scheduling appointments and maintaining patient records.
- Verified insurance coverage and collected payments from patients or other third-party payers.
- Managed daily operations within the office including ordering supplies, processing paperwork, answering phones.
- Measured patients' visual acuity, depth perception, color vision, peripheral vision and eye muscle coordination.
- Assisted optometrists with complex procedures such as refractions or ophthalmoscopy.
- Communicated effectively with optometrists regarding patient needs or concerns.
- Greeted patients upon arrival at the office and provided them with the necessary forms to complete their visit.
- Ordered optical supplies, maintained inventory levels and restocked shelves as needed.
Teller
American Savings
Kapolei, HI
12.2022 - 07.2023
- Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
- Answered customer inquiries regarding bank products and services.
- Maintained confidentiality of all customer records and information according to company policies.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Explained the features of various banking products available to customers.
- Provided exceptional customer service while accurately processing routine transactions.
- Adhered strictly to all security procedures related to handling money at the teller window.
- Explained account information to customers in detail as needed.
- Assisted customers in opening new accounts and completing required paperwork.
- Reported any operational issues or system problems that occurred during shift promptly.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Balanced cash drawers on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Verified customers' identification to ensure compliance with laws and regulations.
- Built and maintained client relationships through quality, personalized interactions.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
Cashier
Target
Kapolei, HI
05.2020 - 12.2020
- Resolved customer complaints professionally in accordance with company policy.
- Balanced daily transactions on a computerized point-of-sale system.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Greeted customers and answered any questions they had about the store's products and services.
- Accepted cash and credit card payments, issued receipts and provided change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Collected payments and provided accurate change.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Helped customers find specific products, answered questions, and offered product advice.
- Discounted purchases by scanning and redeeming coupons.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
BBA -
University of West Oahu
Kapolei, HI05-2021
Skills
- Paperwork management
- Microsoft planner
- Customer service
- Microsoft flow
- Microsoft forms
- Verbal and written communication
- Customer education
- Financial software
- Friendly
- Positive
- Cheerful
Timeline
Optometrist Assistant
Seween Optometry
09.2023 - Current
Teller
American Savings
12.2022 - 07.2023
Cashier
Target
05.2020 - 12.2020
BBA -
University of West Oahu
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