Key Qualifications: Done Track record of handling customer inquiries in accordance to established service policies and procedures. Able to depersonalize self from the customer while providing the highest level of high customer service. Well-versed in resolving conflicts by understanding problems clearly and seeking out possible solutions through employing the creative thinking process. Strong MS Office skills including Excel Word and utilization review modules. Exceptional teamwork abilities. Professional. Improving Standard Operating Procedures. Knowledge of factory safety requirements. People management and development. Ability to read, comprehend, and compose complex instructions, polices, procedures and correspondence. Willing to take responsibility. Treating junior and senior members of staff with respect. Core Competencies: Communication. Self-control. Familiar with various tools of the trade including metal detectors and security alarms. Experienced in managing large-scale patrols of industrial and commercial properties. Skilled in detailed incident reporting and Organized and dependable; keeps promises regarding appointments and treatments. Excellent problem-solving skills; can think quickly to provide solutions and instructions. Ability to pay close attention to detail for detecting threats and intervening when necessary. Able to provide entrance authorization support according to company guidelines.