Reggie Norris
Belmont,NC
Summary
Dedicated and detail-oriented Service Technician with over 28 years of experience in diagnosing, maintaining, and repairing a wide range of equipment and systems. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication. Recognized for excellent problem-solving abilities and a strong work ethic.
Overview
28
28
years of professional experience
Work History
Service Technician
Atlas Copco
01.1996 - Current
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Explained diagnostic findings to customers and outlined repair or service options.
- Inspected equipment to diagnose operational issues.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Worked with diverse types of weather and ground conditions.
Education
GED -
Gaston College
Dallas, NCSkills
- Hand tool knowledge
- OSHA Requirements
- Customer Service
- Punctual and Reliable
- Troubleshooting skills
- Attention to Detail
- Installation and Repair
- Valid Driver's License
- Flexible and Adaptable
- Nitrogen / Oxygen systems
- Oil free air systems
- Oil flooded air systems
- Electrical Systems
- Customer Relationship Management
- Work with Minimal Supervision
- Problem and Issue Resolution
- Teamwork and Collaboration
Timeline
Service Technician
Atlas Copco
01.1996 - Current
GED -
Gaston College
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