Reggie Ross
Port Orchard,WA
Summary
Dynamic General Sales Manager with a proven track record at Evergreen Chevrolet, excelling in team development and customer retention. Expert in sales operations and performance management, I consistently achieved sales targets while enhancing profitability through strategic pricing and effective coaching. Passionate about fostering a high-performing culture and driving continuous improvement.
Professional sales leader with proven track record in driving revenue growth and optimizing sales strategies. Strong focus on team collaboration, ensuring adaptability to changing market conditions, and achieving results. Expertise in customer relationship management, sales forecasting, and staff development, with keen ability to motivate and lead teams towards surpassing targets. Renowned for strategic planning, effective communication, and unwavering commitment to excellence.
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Performance-oriented Sales Leader offering exceptional record of achievement for an almost 10-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
10
10
years of professional experience
Work History
General Sales Manager
Evergreen Chevrolet Cam Clark Auto Group
06.2024 - Current
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.
- Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
- Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.
- Upheld company policies and implemented standards fairly.
- Reduced operational costs by identifying inefficiencies within the sales process and recommending targeted improvements.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Developed and implemented comprehensive salesperson training program.
- Streamlined sales processes for improved efficiency, resulting in higher close rates and shorter sales cycles.
- Maintained extensive knowledge of company products and services.
- Analyzed market trends to adjust sales forecasts accordingly, ensuring inventory levels met fluctuating demand patterns.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Enhanced customer satisfaction by delivering personalized service and addressing concerns in a timely manner.
- Mentored junior staff members, fostering professional growth and development within the organization''s talent pool.
- Created comprehensive monthly reports showcasing departmental achievements, challenges faced, and opportunities for growth.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Implemented systems and procedures to increase sales.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Managed accounts to retain existing relationships and grow share of business.
Sales Manager
Haselwood Volkswagen and Hyundai of Bremerton
12.2023 - 06.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Attended industry events and conventions to explain sales opportunities.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
- Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Sales Manager
Larson Auto Group
06.2023 - 12.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Trained for General Manager position.
- Increased New car inventory at Larson Cadillac by 150%.
- Trained new sales professionals on sales process and vehicle appraisals.
- Ensure proper follow up procedures were utilized and followed.
General Sales Manager
Haselwood Chevrolet Buick GMC
03.2021 - 06.2023
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.
- Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.
- Developed a high-performing sales team through consistent coaching, training, and motivation techniques.
- Streamlined communication channels between sales, marketing, and customer service departments to ensure a cohesive approach to business development.
- Upheld company policies and implemented standards fairly.
- Analyzed market trends to adjust sales forecasts accordingly, ensuring inventory levels met fluctuating demand patterns.
- Cultivated a positive work environment that motivated staff members to exceed individual and team goals regularly.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Set all time gross record of over $850,000
- Worked side by side with General Manager to order new car inventory.
- Organized promotional events and interacted with community to increase sales volume.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Used Car Manager
Haselwood Chevrolet Buick GMC
Bremerton, Washington
12.2019 - 03.2021
- Maintained open lines of communication with upper management, providing regular updates on department performance and discussing areas for improvement or growth opportunities.
- Streamlined administrative tasks such as paperwork processing, improving efficiency within the department without compromising quality.
- Conducted end-of-month profit reporting for all used vehicle sales.
- Established strategic partnerships with local businesses, increasing brand visibility within the community.
- Developed comprehensive training programs for new hires that facilitated quick integration into the team''s existing dynamic structure.
- Assisted with vehicle appraisals and location of desired vehicles for purchase.
- Negotiated favorable purchase terms with suppliers, reducing acquisition costs for the dealership.
- Conducted regular staff meetings and training sessions to maintain team productivity and morale.
- Regularly reviewed competitors'' offerings, ensuring dealership remained ahead of industry trends and maintained a strong market position.
- Optimized pricing strategies based on market trends, maximizing profit margins while remaining competitive in the industry.
- Created a customer-centric culture within the dealership by emphasizing exceptional service throughout every interaction with clients.
- Developed strong relationships with customers, resulting in increased repeat business and customer satisfaction.
- Enhanced online presence through targeted digital marketing efforts, driving website traffic and generating leads.
- Implemented efficient processes for used car appraisals, streamlining operations and improving turnaround times.
- Supervised and trained staff of 12, driving sales volume up 30% over 1.5 years.
Product Specialist
West Hills Chrysler Jeep Dodge
05.2015 - 12.2019
- Assisted with demonstrations for new and pre owned vehicles to showcase functionality.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Trained and provided coaching to junior team members.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Build and cultivate customer relationships
- Continually expanded knowledge of Chrysler, Jeep, Dodge product line.
- Logged phone numbers and email addresses to contact customers for follow-ups.
- assured customers were completely satisfied with the product, the dealership, and myself
- Average 12-5 vehicle sales a month
Education
High School Diploma -
Joel E Ferris High School
Spokane, WA06-2008
Skills
- Leadership and team building
- Budgeting and finance
- Profitability improvement
- Sales presentations
- Training and coaching
- Sales operations
- Dealership operations
- Sales planning and implementation
- Internet sales management
- CRM software
- Order management
- Sales planning
- Revenue forecasting
- POS Dealertrack expert
Timeline
General Sales Manager
Evergreen Chevrolet Cam Clark Auto Group
06.2024 - Current
Sales Manager
Haselwood Volkswagen and Hyundai of Bremerton
12.2023 - 06.2024
Sales Manager
Larson Auto Group
06.2023 - 12.2023
General Sales Manager
Haselwood Chevrolet Buick GMC
03.2021 - 06.2023
Used Car Manager
Haselwood Chevrolet Buick GMC
12.2019 - 03.2021
Product Specialist
West Hills Chrysler Jeep Dodge
05.2015 - 12.2019
High School Diploma -
Joel E Ferris High School
Similar Profiles
Kayla GoodsellKayla Goodsell
Finance Manager at Cam Clark Auto GroupFinance Manager at Cam Clark Auto Group
Alsa DarueiAlsa Daruei
Customer Care Administrator at Cam Clark Ford LincolnCustomer Care Administrator at Cam Clark Ford Lincoln
Gavin SharlowGavin Sharlow
Third Year Apprentice at Cam Clark OldsThird Year Apprentice at Cam Clark Olds