Reggie Smith
Tacoma,WA
Summary
Hardworking employee enthusiastic about learning New job field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times.
Overview
16
16
years of professional experience
Work History
Delivery Driver
Gate Gourmet
04.2021 - Current
- Loaded truck and properly secured items to prevent damage for deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
Body Shop Assistant
OSW
01.2020 - 04.2021
- Collaborated effectively with colleagues across different departments, fostering a positive team atmosphere conducive to productivity.
- Contributed to a professional shop appearance by maintaining clean, presentable customer-facing areas and ensuring all equipment was in proper working order.
- Maintained up-to-date knowledge of industry trends and best practices, attending relevant training sessions as needed for continued professional development.
- Expedited repair processes by coordinating parts orders and deliveries with suppliers as needed.
- Reduced material waste through careful management of supplies inventory and optimizing usage wherever possible.
- Contributed to a safe working environment by adhering to safety guidelines and reporting potential hazards promptly.
- Improved workflow by assisting technicians with vehicle disassembly, repair, and reassembly tasks.
- Replaced and repaired vehicle parts according to work order instructions.
Grocery Delivery Driver
Safeway
06.2013 - 09.2016
- Adhered to all company safety protocols while loading, unloading, and transporting groceries to minimize risk of accidents or damage to products.
- Maintained a clean and organized delivery vehicle, ensuring safe transportation of perishable goods.
- Maximized fuel efficiency by monitoring driving habits and performing regular vehicle maintenance checks.
- Stayed informed on store promotions and inventory allowing for the provision of helpful suggestions to customers during order placement and increasing their satisfaction levels.
- Handled customer complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Ensured accurate order fulfillment by double-checking items against invoices before leaving the store.
- Increased repeat business by establishing rapport with customers and consistently exceeding their expectations.
- Assisted in training new drivers on company policies, procedures, and best practices for successful deliveries.
- Developed strong relationships with both store employees and customers which resulted in receiving positive reviews and recommendations leading to an increase in overall delivery requests.
- Maintained punctuality in meeting scheduled pickup times from stores which allowed customers'' groceries to be delivered within promised timeframes.
- Utilized mobile applications for tracking deliveries, managing inventory, and processing payments efficiently.
- Enhanced route efficiency by utilizing GPS technology and maintaining knowledge of local traffic patterns.
- Improved customer satisfaction by promptly delivering grocery orders with accuracy and professionalism.
Transportation Specialist
Neighborhood House
06.2010 - 03.2013
- Coordinated schedules and communicated changes to customers.
- Developed criteria, application instructions, procedural manuals, and contracts for federal and state public transportation programs.
- Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols, and guidelines.
- Worked with service providers to resolve issues and correct delays.
- Developed strong relationships with vendors and clients, resulting in increased business opportunities.
- Enhanced transportation efficiency by optimizing route planning and scheduling.
- Improved customer satisfaction rates by proactively addressing inquiries and resolving issues quickly.
- Parked vehicles at loading areas so passengers could board.
- Submitted detailed reports on mileage, repairs, maintenance and other necessary expenditures during drives.
- Inspected vehicles and checked gas, oil and water levels prior to departure.
- Watched weather and safety conditions to adapt routes and maintain standards.
- Read maps to plan routes and reported delays or accidents.
Transportation Specialist,
Paratransit Services
07.2007 - 07.2010
- Worked with service providers to resolve issues and correct delays.
- Coordinated schedules and communicated changes to customers.
- Developed criteria, application instructions, procedural manuals, and contracts for federal and state public transportation programs.
- Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols, and guidelines.
- Improved customer satisfaction rates by proactively addressing inquiries and resolving issues quickly.
- Submitted detailed reports on mileage, repairs, maintenance and other necessary expenditures during drives.
- Read maps to plan routes and reported delays or accidents.
- Parked vehicles at loading areas so passengers could board.
- Watched weather and safety conditions to adapt routes and maintain standards.
- Answered passenger questions and provided information about schedules, routes, ticket payment options and vehicle and company regulations.
- Guaranteed safe and on-time passenger arrival by closely monitoring passenger and route safety and enforcing regulations.
- Inspected vehicles and checked gas, oil and water levels prior to departure.
Education
High School Diploma -
Franklin High School
Seattle, WA06.1996
Skills
- Load Balancing
- Equipment Operation
- Mileage Tracking
- DOT Compliance
- Dispatch Communication
- Commercial Driving
- GPS Navigation
- Cargo Handling
- Order Verification
- Defensive Driver Training
- Lifts up to 50 Pounds
- Pre-Trip and Post-Trip Inspections
- Valid Driver's License
- GPS and Route Planning
- Map Reading and Navigation Skills
- Teamwork and Collaboration
- Local Routes Understanding
- Safe Driving Record
- Customer Service
- Clean Driving Record
- Time Management Skills
- Equipment Monitoring
- Dependable and Reliable
- Attention to Detail
- Positive Attitude
- Punctual and Reliable
- Heavy Lifting
- Problem-Solving
Timeline
Delivery Driver
Gate Gourmet
04.2021 - Current
Body Shop Assistant
OSW
01.2020 - 04.2021
Grocery Delivery Driver
Safeway
06.2013 - 09.2016
Transportation Specialist
Neighborhood House
06.2010 - 03.2013
Transportation Specialist,
Paratransit Services
07.2007 - 07.2010
High School Diploma -
Franklin High School
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