Reggie Snowden
San Francisco,CA
Summary
Adaptable and enterprising Operations Manager with solid industry background and proven expertise in building and leading successful teams. Talented problem-solver ready to back up fellow employees at any time. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Experienced retail and restaurant operations manager bringing demonstrated success in developing and motivating strong retail and restaurant teams to assist a high volume customers.. Keeps all areas clean and sanitized while managing inventory and preventing waste. Positive and upbeat with customers and team members alike. Highly proactive manager with 35 years of experience in team leadership in customer service. Background includes sales, management and customer service in fast-paced settings. Hardworking and passionate job seeker with strong organizational skills eager to secure a management position. Ready to help team achieve company goals.
Overview
27
27
years of professional experience
Work History
Restaurant Manager
Lake Chalet
Oakland , CA
03.2021 - Current
- Hired, trained and scheduled Host staff and servers
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Special events
Retail Operations Manager
Boudin Bakery
San Francisco, CA
05.2005 - 03.2021
- Liaised with store manager to set up visually appealing layout for store merchandise.
- Controlled shipments, inventory, purchasing and inspection to reduce workflow gaps.
- Saved costs by efficiently procuring warehouse inventory utilizing Oracle.
- Streamlined operational efficiencies by preparing warehouse merchandise for monthly inventory control counts.
- Determined layout of store merchandise for visual appeal to consumers.
- Conducted quarterly inventory
- Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
- Liaised with senior leadership to report damaged inventory control tracking and reporting.
- Reduced workflow downtime by ordering supplies and organizing stock to meet demand.
- Analyzed operational expenses and cost of inventory to identify losses and developed strategies for increased profits.
- Directed training and performance monitoring for 24 staff members.
Deputy Sheriff
San Francisco Sheriff's Department
San Francisco , CA
08.1998 - 10.2001
- Assessed and analyzed data to clarify course of criminal prosecution.
- Improved traceability by developing organizational systems for case logs, reports and agendas.
- Prisoner transportation
- Observed jail and inmate activity to maintain order and safety of 60 inmates and guards.
- Increased productivity by supervising daily activities and performance of 60 personnel.
- Investigated incidents and crimes, collected evidence and recorded witness statements.
- Monitored crowded public areas and events to mitigate risk and promote safety.
Retail Operations Manager
InJeanious
San Francisco, CA
06.1992 - 08.1998
- Liaised with store manager to set up visually appealing layout for store merchandise.
- Controlled shipments, inventory, purchasing and inspection to reduce workflow gaps.
- Saved costs by efficiently procuring warehouse inventory utilizing Oracle.
- Streamlined operational efficiencies by preparing warehouse merchandise for monthly inventory control counts.
- Mitigated financial discrepancies and risks by coordinating monthly, quarterly and yearly bank audits.
- Determined layout of store merchandise for visual appeal to consumers.
- Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
- Reduced workflow downtime by ordering supplies and organizing stock to meet demand.
- Analyzed operational expenses and cost of inventory to identify losses and developed strategies for increased profits.
- Directed training and performance monitoring for 12 staff members.
- Planned, directed, coordinated and assigned staff to efficiently meet daily production requirements and goals.
- Exceeded revenue goals on consistent basis, resulting in commendation from management.
- Increased revenue by identifying and tracking damaged inventory for corrective action.
- Oversaw preparation and distribution of promotional materials and flyers.
- Scheduled employee tasks, conducted performance reviews and executed daily branch operational goals to maximize team productivity.
Education
No Degree - Physical Education
California State University - Chico
Chico, CAPOST Certificate - Law Enforcement
San Francisco Police Academy
San Francisco, CA12.1999
Associate of Arts - General Education
Yuba Community College
Marysville, CA06.1986
Skills
- Front of House Management
- Delegating Assignments and Tasks
- Anticipating Problems
- Staff Scheduling
- Health Code Compliance
- Investigating Complaints
- Monitoring Food Preparation
- Money Handling
- Performance Improvement
- Guest Relations
- Customer Service Best Practices
- Disciplinary Action
- Safe Food Handling Practices
- Community Events
- Operations and Procedural Knowledge
- Restaurant Operation
- Customer Retention
- Dining Reservations
- Suggestive Selling
- Reservation Coordination
- Employee Support
- Teamwork and Collaboration
- Guest Inquiries
- Liquor Law Compliance
- Dining Room Management
- Team Meetings
- Managing Reservations and Large Parties
- Facilities Planning
Community Leader and active with the nonprofit sector
On my off time, I'm active leading a nonprofit organization overseeing over 30 local sports clubs. I'm also on the board of directors with an international sports nonprofit organization organizing events internationall.
Timeline
Restaurant Manager
Lake Chalet
03.2021 - Current
Retail Operations Manager
Boudin Bakery
05.2005 - 03.2021
Deputy Sheriff
San Francisco Sheriff's Department
08.1998 - 10.2001
Retail Operations Manager
InJeanious
06.1992 - 08.1998
No Degree - Physical Education
California State University - Chico
POST Certificate - Law Enforcement
San Francisco Police Academy
Associate of Arts - General Education
Yuba Community College
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