Highly organized, efficient and communicative Liaison Officer with strong background coordinating business operations with internal and external stakeholders. Effective in serving as middle person in streamlining processes, resolving issues and improving communications.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Security Liaison/HR Assistant
Institutional Contractor for USAID (ITC Concepts)
12.2013 - 07.2024
Served as primary point of contact, for USAID's Human Capital Talent Management (HCTM) and The Office of Security (SEC) to initiate background security clearance request for Tier 1, Tier 3, and Tier 5 Security level investigations
Received request and correspondence via Navigate System from AMS, Hiring Managers and Project Leads for all security request.
Initiated background security request with all needed PII documents to prepare for automation through, formally eQIP and currently eAPP/SID/SAR system that USAID uses at this time
Maintain daily tracker created by myself and used by different Bureau's and SEC to track the progress of each potential on-boarding candidate
Track disposition of employee personnel security request.
Kept active communication with potential employees/contractors/current & retired USAID employees on status of their security timeline
Meet weekly with HCTM's XOSR team to update the direct hire/intern security tracker to relay priorities from client HR practitioners
Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
Responding and resolving requests from ServiceNow/Navigate ticketing system
Create AID 6-1, request for security action form, to transmit to SEC for new hire request, reciprocity and revalidation request formally for all Civil Service, Intern and 3rd Party candidates formally through eQIP now via SID/SAR, eAPP system
Code and process Schedule A employees to enter in to Navigate onboarding system
Create new IP Numbers for new employees in HR Connect to process new positions for upcoming employees
Quality Assurance review of the list of eligible Pathway Program and 3rd Party Interns
Set up and conduct trainings on the Security process for new employees and Payne Fellow Interns
Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
Maintained high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
Education
Bachelor of Science - Business/Institutional Management
Norfolk State University
Norfolk, VA
05.2000
Skills
Technical knowledge
Verbal and written communication
Team Collaboration
Issue Resolution
Proficient in eQIP, SID, eAPP
Policies and procedures implementation
Complex problems analysis
Performance reporting
Recordkeeping
Problem-Solving
Multitasking Abilities
Analytical Thinking
Accomplishments
Achieved soley initiating and tracking all Civil Service employees during USAID's hiring surge by completing over 800 candidates with accuracy and efficiency.
Certification
ServiceNow Certificate of Completion training (11/13/2023)
Security Refresher Training Completion (10/27/2022)
Veteran Employment Training for Hiring Managers and Human Resource Professionals (1/6/2023)
CyberSecurity Training (1/10/2024)
Timeline
Security Liaison/HR Assistant
Institutional Contractor for USAID (ITC Concepts)
12.2013 - 07.2024
Bachelor of Science - Business/Institutional Management
Norfolk State University
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