Reggie Williams
West Chester
Summary
Dynamic leader with extensive experience at Wawa, adept in team building and leadership, and exceptional in customer service. Spearheaded initiatives that significantly enhanced team performance and customer satisfaction. Skilled in problem-solving and adaptability, consistently achieving and surpassing goals through continuous improvement and effective multitasking. Experienced with leading customer service teams to deliver top-tier support. Utilizes effective communication and problem-solving skills to enhance customer experiences daily. Track record of fostering team collaboration and maintaining service quality.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Wawa
07.2024 - 02.2025
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
- Achieved significant improvement in team performance through targeted coaching and development plans.
Team Supervisor
Wawa
01.2023 - 07.2024
- Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to productivity.
- Evaluated team member performance regularly, providing guidance for professional growth and development.
- Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
- Managed a diverse group of employees to ensure timely completion of projects while maintaining high-quality standards.
- Communicated policy updates and company information through team meetings, huddles and one-on-one development sessions.
- Mentored new hires in company policies, procedures, and expectations to facilitate their smooth integration into the team.
- Established clear lines of accountability within the team structure promoting responsibility ownership for tasks completed.
Customer Service Associate
Wawa
12.2019 - 01.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Managed multiple customer queries simultaneously, ensuring timely and accurate responses.
- Enhanced brand image by consistently delivering service beyond expectations.
Team Member
Panera Bread
11.2018 - 12.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Busser
Red Iron Pub
01.2016 - 04.2017
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Education
High School Diploma -
Bayard Rustin High School
West Chester, PA06-2020
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Team building and leadership
- Continuous improvement
- Empathy and patience
- Adaptability and flexibility
Certification
ServSafe Certification
Timeline
Customer Service Supervisor
Wawa
07.2024 - 02.2025
Team Supervisor
Wawa
01.2023 - 07.2024
Customer Service Associate
Wawa
12.2019 - 01.2023
Team Member
Panera Bread
11.2018 - 12.2019
Busser
Red Iron Pub
01.2016 - 04.2017
High School Diploma -
Bayard Rustin High School
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