Reghan McGowan
Tucson,AZ
Summary
Current hardworking student looking to gain real-world experience. Dedicated and passionate with excellent communication, time management and leadership skills. Ability to complete tasks on time in both individual and team settings. I am looking to help others in need while at the same time helping myself grow.
Overview
5
5
years of professional experience
Work History
Cook/Expeditor
Holland America Princess
05.2023 - 09.2023
- Cooked food according to set recipes while utilizing a creative presentation method to enhance customer experience.
- Labeled and dated food, keeping industrial refrigerators and freezers neat and orderly.
- Provided support in training new staff members on job duties related to the prep cook position.
- Monitored food temperatures to support food quality and safety.
- Demonstrated knowledge of food allergies and dietary restrictions when assisting creation of menus or taking customer orders.
- Demonstrated ability to work effectively under pressure while maintaining quality standards.
- Maintained communication between kitchen staff and waitstaff to ensure timely delivery of food.
- Developed an understanding of menu items in order to provide detailed descriptions to customers.
- Evaluated outgoing meal proportions to verify adherence to restaurant standards.
- Performed opening and closing duties including stocking ingredients, setting up workstations, cleaning equipment.
Pet Care Sales Associate /Salon Receptionist
Petsmart
11.2021 - 02.2023
- Checked and refilled cleaning supplies to anticipate needs and maintain adequate levels.
- Transported animals to and from veterinarians to facilitate emergency treatments or check-ups.
- Maintained clean food, water and living area to keep pets happy and safe.
- Advised pet owners on proper pet care and health.
- Responded to questions and provided information about animals' behavior, habitat, diet and activity.
- Answered telephones and scheduled appointments.
- Examined and observed animals to detect signs of illness, disease and injury.
- Sanitized and cleaned inside and outside of kennels, windows and floors to meet facility standards.
- Documented and communicated actions and continuing needs to support continuity among work teams.
- Checked visitors in and escorted animals to appropriate cages.
- Performed routine bookkeeping tasks to record and salon financial transactions.
Hostess/Busser
Red Lobster
02.2020 - 08.2020
- Observed guest needs throughout dining experience, driving high-quality service.
- Remedied guest complaints and escalated serious issues to restaurant manager for prompt resolution.
- Monitored cleanliness of all areas to maintain neat and welcoming establishment.
- Communicated with patrons to record reservation data into company management system.
- Adhered to sanitation and safety control policies to protect establishment and patrons.
- Escorted guests to proper tables or offered open seating options in bar.
- Answered phone calls to take reservations and address guest questions and concerns.
SALES FLOOR ASSOCIATE
Old Navy
10.2018 - 02.2019
- Cleaned and disinfected store to preserve health of staff and customers.
- Liaised with leadership to perform store open and closing duties.
- Replenished products on shelves and in back stock to meet merchandising guidelines.
- Operated assigned cash register to process sales transactions.
- Conducted visual inspection of merchandise to keep shelves neat and organized.
- Helped guests properly select merchandise in accordance with identified needs.
- Remained vigilant of loss prevention concerns to protect company assets and maintain store safety.
- Placed special orders, submitted online orders or contacted other stores to find desired items.
- Inventoried stock and requisitioned new inventory.
Office Assistant Intern
Pima County Wastewater Reclamation, BUINSESS
05.2018 - 08.2018
- Answered and transferred incoming phone calls or provided requested information.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Proofread papers, letters and marketing materials to identify mistakes for quality control.
- Designed and printed name tags, sign-in sheets and handouts for meetings.
- Answered customer questions, greeted and directed visiting individuals as needed.
- Help to distribute work uniforms and tools to field employees.
Education
Associate of Science - Marketing
Pima Community College
Tucson, AZ05.2025
Skills
- Intermediate Spanish lang knowledge
- Abatable and Fast learning
- Customer service understanding
- Driven and determined
- Knowledgeable on computer applications
- Kitchen experience
- Active listener
- Guest service experience
Languages
Spanish
Limited Working
Timeline
Cook/Expeditor
Holland America Princess
05.2023 - 09.2023
Pet Care Sales Associate /Salon Receptionist
Petsmart
11.2021 - 02.2023
Hostess/Busser
Red Lobster
02.2020 - 08.2020
SALES FLOOR ASSOCIATE
Old Navy
10.2018 - 02.2019
Office Assistant Intern
Pima County Wastewater Reclamation, BUINSESS
05.2018 - 08.2018
Associate of Science - Marketing
Pima Community College
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