Regianna Wiggins
Brookwood
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions.
Overview
10
10
years of professional experience
Work History
Part-Time Leasing Consultant
Providence Place Apartments
08.2024 - Current
- Delivers informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assists prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitates smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Provides exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
Healthcare Customer Service Representative
Conduent Business Services
11.2023 - 07.2024
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
Contact Center Representative
Regions Bank
09.2021 - 09.2022
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
- Managed high call volume while remaining focused on delivering excellent customer experiences.
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
Mortgage Analyst
Amerisave Mortgage
08.2019 - 04.2021
- Contributed to team success by collaborating on projects that aimed to improve overall department performance metrics.
- Reduced application processing time, effectively prioritizing and managing a high volume of mortgage applications.
- Streamlined data-entry procedures for increased accuracy in client files, ensuring organized record-keeping systems were maintained at all times.
- Assisted underwriters in making informed decisions through detailed risk analysis and comprehensive borrower evaluations.
Call Center Representative
FIS Global
01.2015 - 08.2016
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Bachelor of Arts -
The University of Alabama
12.2018
Skills
- Customer Service
- Call center experience
- Data Entry
- Problem-solving skills
- Typing Speed
Timeline
Part-Time Leasing Consultant
Providence Place Apartments
08.2024 - Current
Healthcare Customer Service Representative
Conduent Business Services
11.2023 - 07.2024
Contact Center Representative
Regions Bank
09.2021 - 09.2022
Mortgage Analyst
Amerisave Mortgage
08.2019 - 04.2021
Call Center Representative
FIS Global
01.2015 - 08.2016
Bachelor of Arts -
The University of Alabama
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