Regiesha Brooks
Banning ,CA
Summary
Proactive and customer-focused, adept at problem-solving and confidentiality handling, significantly enhanced patient satisfaction at Arrowhead Orthopedics. Trained peers, improved front desk-clinical staff communication, and excelled in multitasking, showcasing exceptional verbal communication and scheduling abilities. Achieved a welcoming environment, fostering positive first impressions and increasing guest retention.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
VIP Urgent Care
02.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Greeted visitors warmly, creating positive first impression of organization.
- Resolved customer problems and complaints.
Medical Appointment Scheduler/PBX Operator
Arrowhead Orthopedics
12.2018 - 02.2022
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
- Improved communication between the front desk and clinical staff by providing accurate, up-to-date appointment information.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing cancellations.
- Prioritized patient needs by effectively organizing back-to-back appointments and managing waitlist requests for urgent care situations.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
Education
High School Diploma -
Banning Adult Education
Banning, CA05-2010
No Degree -
R.O.P.
Beaumont, CA04-2008
Skills
- Problem-solving skills
- Scheduling
- Verbal and written communication
- Scheduling appointments
- Oral and writing communication
- Filing
- Issue handling
- Confidentiality handling
- Appointment confirmation
- Telephone Etiquette
- Multitasking Abilities
- Customer Satisfaction
- Answer telephone calls
Timeline
Front Desk Receptionist
VIP Urgent Care
02.2022 - Current
Medical Appointment Scheduler/PBX Operator
Arrowhead Orthopedics
12.2018 - 02.2022
High School Diploma -
Banning Adult Education
No Degree -
R.O.P.
Similar Profiles
IRIS AGUILARIRIS AGUILAR
Lead Medical Assistant at VIP URGENT CARELead Medical Assistant at VIP URGENT CARE
Shian PhillipsShian Phillips
Clinic Supervisor, X-ray Technician & Medical Assistant at VIP URGENT CAREClinic Supervisor, X-ray Technician & Medical Assistant at VIP URGENT CARE
Melisa DominguezMelisa Dominguez
Certified Medical Assistant at Optum Urgent Care/ Exer Urgent CareCertified Medical Assistant at Optum Urgent Care/ Exer Urgent Care
Rainna FloresRainna Flores
NA at Ontario Advanced Surgery CenterNA at Ontario Advanced Surgery Center
Jace SumnerJace Sumner
Automotive Electrician at Complete Coach WorksAutomotive Electrician at Complete Coach Works