Microsoft Outlook
Regina Abraham
IL
Summary
Dynamic Bodily Injury Claims Specialist with State Farm, skilled in settlement negotiation and claims investigation. Proven ability to evaluate complex claims while maintaining a professional demeanor and strong communication skills. Successfully implemented strategies that enhanced customer satisfaction and expedited claim processing, demonstrating adaptability and attention to detail in high-pressure environments.
Overview
14
14
years of professional experience
Work History
Bodily Injury Claims Specialist
State Farm
02.2024 - 04.2025
- Evaluated and settled complex insurance claims in strict timeframes.
- Followed up with customers on unresolved issues.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Collected premiums and issued accurate receipts.
- Maintained confidentiality of patient finances, records, and health statuses.
- Checked documentation for accuracy and validity on updated systems.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Verified client information by analyzing existing evidence on file.
Family Engagement Coordinator
BabyTALK
08.2011 - 11.2023
- Developed and implemented strategies to reduce and prevent family conflict.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
- Planned, promoted and managed parent workshops on assisting children in attaining academic success.
- Facilitated groups to address specific needs such as grief and loss, anger management and social skills.
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
- Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
- Documented data and completed accurate updates to case records.
- Developed and implemented programs to support children's mental health and well-being.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Lead individualized and group counseling sessions with children and families.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Maintained detailed case histories, metrics and reports to meet strict standards.
Education
Bachelor - Human Services
Millikin University
Decatur, IL12.2008
Skills
- Policy interpretation
- Injury evaluation
- Claims investigation
- Litigation management
- Settlement negotiation
- Claims analysis
- Research skills
- Professional demeanor
- Adaptability and flexibility
- Communication skills
- Customer service
- Medical terminology
- Claims preparation
- Database management
- Claim amount calculations
- Document review
- Data entry
- Policy analysis
- Goal setting
- Teamwork
- Attention to detail
- Multi-tasking
Software
Timeline
Bodily Injury Claims Specialist
State Farm
02.2024 - 04.2025
Family Engagement Coordinator
BabyTALK
08.2011 - 11.2023
Bachelor - Human Services
Millikin University
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