Regina Adebayo
Bellwood,IL
Summary
Pharmacy Associate bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Navigated using Genesys and Avaya, SME, Wellsky, and working with Cloud, Microsoft Teams, CRM, and Microsoft Office. Energetic and multilingual with dynamic customer service skills. Poised, personable, and dedicated to a team-driven environment. Known for excellent customer relations and welcoming attitude. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Motivated Caseworker with high-level integrity and a strong desire to help resolve challenges. Compassionate and team-oriented individual offering extensive knowledge of services, treatment options, and issue resolution methods for [Type] cases.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Caseworker
Dupage Pads
Downers Grove, IL
09.2023 - Current
- Enhanced client well-being by developing comprehensive case plans addressing individual needs.
- Maintained a high level of client confidentiality, following strict guidelines and recommendations.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Collaborated with multidisciplinary teams for improved client outcomes and coordinated care.
- Streamlined documentation processes, increasing efficiency in caseload management.
- Provided crisis intervention services, ensuring the safety and stability of clients during challenging situations.
- Facilitated client access to community resources, promoting self-sufficiency and independence.
- Assessed clients' needs, developed service plans, and monitored progress towards goals.
- Conducted home visits to assess the safety of living environments for clients.
Client Services Manager
Walter E. Smithe
Bolingbrook
09.2022 - 02.2023
- Interacted with clients regularly to quickly alleviate issues and provide project updates
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution
- Performed duties and provided service by established operating procedures and company policies
- Maintained client files with sales contracts, records of client interactions, client notes, and other information
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
Pharmacy Associate
Alliance Rx Walgreens Prime
Lincolnshire
08.2018 - 09.2022
- Accessed patient information through a variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
- Coordinated between patients and healthcare professionals to meet patient needs
- Utilized Avaya and Genesys Software to compile data gathered from various sources
- Earned a reputation for good attendance and hard work
- Maintained confidentiality of patient data and conditions to safeguard health information.
- Communicate with insurance payors and providers to verify prescription coverage.
Identify and recommend process improvements to increase efficiency. - Obtain accurate verbal orders and missing prescription information from healthcare providers.
- Identify and recommend process improvements to increase efficiency.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Data Entry Clerk
Kelly Services Inc
01.2017 - 01.2018
- Organized billing and invoice data, prepared accounts receivable, and generated revenue reports to provide controllers with vital financial information
- Identified and corrected data entry errors to prevent duplication across systems
- Transferred completed work to RMA for review and approval
- Verified and updated account information in the company computer system
- Volunteered to assist with special office projects, successfully completing all tasks before deadlines.
Home Care Aide
Help At Home Care
04.2015 - 09.2017
- Maintained a clean and well-organized environment to promote client happiness and safety
- Dressed, groomed, and fed patients with limited physical abilities to efficiently handle basic needs
- Planned optimal meals based on established nutritional plans, including shopping for ingredients and cooking dishes
- Assisted patients with transitioning between beds, wheelchairs, and automobiles, providing consistent and safe mobility support
- Ran errands for clients and transported them to appointments to maintain wellness and support daily living needs
- Helped clients stay happy and healthy by providing mental and emotional support.
Technical Support Representative
Kelly Services Inc
- Supported IOS customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware
- Advised customers and users regarding required maintenance practices of diverse software systems for OEM warranty requirements and industry best practices
- Troubleshoot iPhone and iPad hardware issues and worked with service providers to facilitate repairs for end users
- Kept customers informed about issue resolution progress and provided updated estimated times of resolution on an ongoing basis
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel
- Provided Tier 1 IT support to non-technical internal users through desk-side support services.
Education
Associate of Arts - Drug And Alcohol Treatment Specialist
Strafford Career Institute
Iola, KS02.2025
Associate of Science Behavioral Sciences -
East West University
Chicago05.2017
Skills
- Desktop support
- Technical issues analysis
- Windows 10
- Troubleshooting Technical Issues
- Scheduling
- Multitasking ability
- Care plan assessment
- Documentation
- Case Documentation
- Call Control
- Goal-Oriented
- Sales Presentations
- Call Scheduling
- Assessment skills
- Service assistance and support
- Issue identification and resolution
Accomplishments
- Completed intensive training in database fundamentals and software engineering.
- Resolved product issues through consumer testing.
Certification
- Domestic Violence Training - one month
- Crisis De-escalation Training - one month
- Trauma and its Impact Training - one month
- Trauma-informed care Training - one month
- Mental Health 101 and Responding to Mental Health Crisis Training - one month
- Cultural and Developmental Competence Training - one month
Timeline
Caseworker
Dupage Pads
09.2023 - Current
Client Services Manager
Walter E. Smithe
09.2022 - 02.2023
Pharmacy Associate
Alliance Rx Walgreens Prime
08.2018 - 09.2022
Data Entry Clerk
Kelly Services Inc
01.2017 - 01.2018
Home Care Aide
Help At Home Care
04.2015 - 09.2017
Technical Support Representative
Kelly Services Inc
- Domestic Violence Training - one month
- Crisis De-escalation Training - one month
- Trauma and its Impact Training - one month
- Trauma-informed care Training - one month
- Mental Health 101 and Responding to Mental Health Crisis Training - one month
- Cultural and Developmental Competence Training - one month
Associate of Arts - Drug And Alcohol Treatment Specialist
Strafford Career Institute
Associate of Science Behavioral Sciences -
East West University
Similar Profiles
Regina AdebayoRegina Adebayo
Caseworker at Dupage PadsCaseworker at Dupage Pads
David KrauseDavid Krause
Dog Walker at Sweet Paws & PadsDog Walker at Sweet Paws & Pads
Katy GlesenerKaty Glesener
Air B&B Co-host at Northwest PadsAir B&B Co-host at Northwest Pads