Regina Adeola
Parkville,MD
Summary
Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education. Dependable fiscal accountant with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.
Overview
17
17
years of professional experience
1
1
Certification
Work History
PT CARE LIASON
University Of Maryland Medical Center
Baltimore, Maryland
04.2018 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Communicated professionally with colleagues, freelancers and clients.
- Facilitated inter-departmental communication to effectively provide customer support.
- Delivered excellent customer service, resulting in consistent [Number]% customer satisfaction rating.
- Handled [Type] customers in fast-paced [Type] setting in coordination with solid team of [Number] customer service associates.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
NURSING ASSISTANT
GENESIS HEALTHCARE SYSTEM
TOWSON , MARYLAND
09.2016 - 02.2022
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Documented care actions by completing records and logs in medical software system.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Kept detailed records of nursing assessments, administered treatments and medication, discharge procedures and follow-up care needs.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Collaborated with peers and attended meetings to brainstorm new activities for patients and discuss ways to resolve issues.
- Transported patients to treatment units and operating rooms by using wheelchairs, stretchers or moveable beds.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Patient Care Technician
University Of Maryland Medical Center
Baltimore, MD
01.2018 - 04.2018
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Supported patient admissions, discharges and transfers to promote team productivity.
- Assisted nursing staff with respiratory, cardiopulmonary and physical therapies.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Transported patients between rooms and appointments or testing locations.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
FISCAL ACCOUNT TECH 2
State Of Maryland
BALTIMORE, MARYLAND
04.2010 - 08.2017
- Gathered financial information, prepared documents and closed books.
- Supported monthly reporting analysis to achieve validation of internal reports and to reconcile production operations and general ledger.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
- Handled day-to-day accounting processes to drive financial accuracy.
- Used advanced software to prepare documents, reports and presentations.
- Reconciled accounts and reviewed expense data, net worth and assets.
- Documented cash, credit, fixed assets, accrued expenses and line of credit transactions.
Education
CERTIFICATION - GERIATRIC NURSING ASSISTING
IT WORKS LEARNING CENTER
4669 FALLS ROAD 08.2017
Skills
- Electronic Medical Record Software
- Interval Testing
- Information Gathering
- Data Entry
- Patient Relations
- Decision Making
- Butterfly Venipuncture
- Specimen Collection
- Problem Solving
- Microsoft Office
- Blood Culturing
- Written and Verbal Communication
- Staff Phlebotomy Training
- Customer Service
- Finger Stick Method
- Equipment and Supply Inspections
- Logical Thinking
- Lab Reporting
- Patient Monitoring
- Quality Control
- Relationship Building
- Fluid Intake Monitoring
- Task Prioritization
- Attention to Detail
Accomplishments
- Maintained compliance with OSHA, HIPAA and CLIA standards.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Handled and resolved the largest Number of reporting discrepancies in a years time.
Certification
Phlebotomy certification
Medical Coding and Billing diploma
Timeline
PT CARE LIASON
University Of Maryland Medical Center
04.2018 - Current
Patient Care Technician
University Of Maryland Medical Center
01.2018 - 04.2018
NURSING ASSISTANT
GENESIS HEALTHCARE SYSTEM
09.2016 - 02.2022
FISCAL ACCOUNT TECH 2
State Of Maryland
04.2010 - 08.2017
CERTIFICATION - GERIATRIC NURSING ASSISTING
IT WORKS LEARNING CENTER
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