Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

REGINA A ESTEP

SCHERTZ

Summary

Qualified Office Manager with strong background in managing office operations and enhancing administrative efficiency. Proven ability to streamline processes and improve productivity through effective leadership. Demonstrated proficiency in team coordination and problem-solving in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Scheduling Manager

CASA Mechanical Services
08.2017 - 05.2025
  • Provided administrative support during bidding processes by preparing documentation packages, tracking submissions, and communicating updates to relevant parties.
  • Oversaw employee scheduling, timesheet management, and payroll processing to maintain accurate records.
  • Managed accounting invoices and billings, balanced accounts and created financial reports.
  • Streamlined office operations by implementing efficient document management and filing systems.
  • Communicated with clients daily via emails, telephone, and texting.
  • Established an organized database containing critical project information that streamlined decision-making processes across departments.
  • Monitored inventory levels of office supplies to avoid shortages while maintaining a cost-effective purchasing strategy.
  • Collaborated with senior management to create strategic plans for future growth, streamlining processes, and improving overall efficiency.
  • Assisted in resolving disputes between subcontractors or other stakeholders using diplomacy skills that resulted in positive outcomes without jeopardizing project timelines.
  • Facilitated smooth project handovers through comprehensive documentation and thorough training sessions for new staff members.
  • Improved project timelines by coordinating with team members on schedules, resources, and deadlines.
  • Developed training programs for employees to enhance their skills, improve job performance, and foster career advancement opportunities.
  • Enhanced communication between departments with regular meetings and detailed reports.
  • Served as a liaison between construction teams and clients, addressing concerns and ensuring satisfaction throughout the project lifecycle.
  • Evaluated employee performance and provided constructive feedback, contributing to increased productivity and job satisfaction among team members.
  • Completed weekly payroll reports for 30+ employees.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Created organized filing system to manage department documents.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Identified opportunities to streamline processes and improve office operations and efficiency.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.

Scheduling Assistant

Casa Mechanical Services
07.2015 - 02.2017
  • Increased customer satisfaction with consistent follow-up calls to confirm appointments and address concerns promptly.
  • Maintained positive client relationships through prompt communications and effective conflict resolution strategies.
  • Facilitated smooth daily operations by maintaining accurate records of employee schedules and availability.
  • Championed company values in all interactions, fostering a culture of collaboration, respect, and accountability among team members.
  • Managed filing system, entered data and completed other clerical tasks.
  • Applied for Plumbing Permits.
  • Requested EPOs and Verified Purchase Orders
  • Completed Sub-Contractor payroll.
  • Tracked Escrow balances

Scheduling Assistant

CASA Mechanical Services Thru Express Personnel
01.2015 - 07.2015
  • Streamlined scheduling processes by implementing efficient organizational tools and techniques.
  • Applied for Permits and requested Plumbing inspections
  • Requested Yard line Locates thru Texas 811
  • Completed Sub-Contractor payroll.

Education

Tulsa Job Corps
Tulsa, OK

Skills

  • Effective time management
  • Strategic shift planning
  • Client engagement
  • Clear and concise documentation

Languages

English
Full Professional

Timeline

Scheduling Manager

CASA Mechanical Services
08.2017 - 05.2025

Scheduling Assistant

Casa Mechanical Services
07.2015 - 02.2017

Scheduling Assistant

CASA Mechanical Services Thru Express Personnel
01.2015 - 07.2015

Tulsa Job Corps

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