Regina Agnew
Mentor,OH
Summary
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Overview
26
26
years of professional experience
Work History
Assistant Store Manager
Walmart
02.2009 - Current
- Coordinated promotional events, increasing foot traffic and enhancing community engagement initiatives.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Created and maintained safe and secure work environments for employees.
Customer Service Representative
LLBean
08.2008 - 02.2009
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders and returns efficiently, ensuring accuracy in inventory management.
- Managed escalated customer complaints by employing conflict resolution skills to achieve satisfactory outcomes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Patient Service Representative
Teleperformance
10.2007 - 08.2008
- Addressed patient inquiries and concerns, providing accurate information for improved satisfaction.
- Collaborated with healthcare providers to coordinate patient care and streamline communication processes.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
Assistant Store Manager
Burlington Coat Factory Department Store
02.1999 - 07.2003
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Education
No Degree - Basic Studies
Kennedy King College
Chicago, IL06-1987
Skills
- Problem-solving
- Customer service
- Work Planning and Prioritization
- Strategic merchandising
- Inventory control
- Customer relations
- Time management
- Store opening and closing
- Staff management
Timeline
Assistant Store Manager
Walmart
02.2009 - Current
Customer Service Representative
LLBean
08.2008 - 02.2009
Patient Service Representative
Teleperformance
10.2007 - 08.2008
Assistant Store Manager
Burlington Coat Factory Department Store
02.1999 - 07.2003
No Degree - Basic Studies
Kennedy King College
Similar Profiles
Jana WoodJana Wood
Unloaader/Processor Operator at WalmartUnloaader/Processor Operator at Walmart
Kimberlee KurtzKimberlee Kurtz
Customer Service at WalmartCustomer Service at Walmart
Tylory LemieuxTylory Lemieux
Overnight Team Lead at WalmartOvernight Team Lead at Walmart
Jaylah McCantsJaylah McCants
Client Service Lead at WalmartClient Service Lead at Walmart
Shannon KnerrShannon Knerr
Registered Nurse at Windsor LaurelwoodRegistered Nurse at Windsor Laurelwood