Regina Alston
Lake Worth,Florida
Summary
Compassionate and dependable professional with experience supporting individuals in educational and healthcare settings. Skilled in transporting and assisting disabled children for the Department of Education while ensuring safety, patience, and excellent communication with students, families, and staff. Additional experience as a Recreation Leader in a hospital environment, organizing engaging activities that promoted patient well-being, comfort, and social interaction. Known for strong interpersonal skills, teamwork, adaptability, and a commitment to providing high-quality care and support in fast-paced environments.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
School Bus Monitor
Department of Education
07.2014 - 04.2026
- Transport disabled children to and from school
- Monitored student behavior to ensure safety and compliance during transportation.
- Assisted in the implementation of safety protocols for school bus operations.
- Assisted in maintaining an orderly and safe environment for students while traveling to and from school.
- Worked with bus driver and parents to meet specialized needs of passengers.
- Enforced [State] safety guidelines for passenger transportation to keep children safe and driver free of distraction.
Home Health Aide
FreedomCare
04.2023 - 05.2024
- Assisted clients with medication management, ensuring adherence to prescribed treatment plans.
- Developed tailored care plans in collaboration with multidisciplinary teams, optimizing individual client needs.
- Facilitated communication between clients, families, and healthcare providers to ensure continuity of care.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
Department of Education
01.2001 - 01.2012
- Acted as an independent voice for IOP meetings
- Helped families understand the evaluation process, and ensure the children’s needs are properly addressed
New York City Department of Education
01.2001 - 01.2012
- Helped prepare documents and review evaluations
- Sat in on IEP meetings and mediate sessions
- Advocated to support families navigate the special education process
Customer Service Representative
Universal Survey Services
1992 - 1994
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Utilized CRM software to track customer interactions and enhance service quality.
- Collaborated with team members to ensure timely resolution of customer complaints.
- Educated clients on survey processes, improving overall customer understanding and satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Recreation Leader
Mary Immaculate
10.1990 - 12.1992
- Recreation Leader
- Over saw patient’s daily actives
- Developed and implemented program schedules, ensuring timely delivery of services and resources.
- Facilitated recreational activities for diverse groups, enhancing community engagement and participation.
- Enhanced participant enjoyment by designing and implementing diverse recreational activities and programs.
Education
Human Services
Metropolitan College of NY
New York, NY01.1992
Diploma - Art
Hill Crest High School
Jamaica, NY01.1989
Skills
- Stress Management
Communication Skills
Team Collaboration
Transportation Safety
Working with Disabled Children
Recreation & Activity Planning
Compassion & Empathy
Crisis Management
Behavioral Support
Time Management
Problem-Solving
Patient Engagement
Conflict Resolution
Adaptability
Attention to Detail
Customer Service
Record Keeping
Leadership Skills
Dependability
First Aid & Safety Awareness
Multitasking
Professionalism
Interpersonal Skills
Active Listening
Stress Management
Certification
CPR/First Aid valid through 2027
Timeline
Home Health Aide
FreedomCare
04.2023 - 05.2024
School Bus Monitor
Department of Education
07.2014 - 04.2026
Department of Education
01.2001 - 01.2012
New York City Department of Education
01.2001 - 01.2012
Recreation Leader
Mary Immaculate
10.1990 - 12.1992
Customer Service Representative
Universal Survey Services
1992 - 1994
Human Services
Metropolitan College of NY
Diploma - Art
Hill Crest High School