Summary
Overview
Work History
Education
Skills
Timeline
Generic

Regina Aragon

Lochbuie,CO

Summary

Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized, and friendly with excellent interpersonal skills.


Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Willingness to take on added responsibilities to meet team goals.



Overview

26
26
years of professional experience

Work History

Caregiver

Higher Living Home Care
02.2025 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness, 3.5 hours on Tuesdays, Thursdays, and Saturdays
  • Managed medication administration for clients, ensuring proper dosages and adherence to prescribed schedules.
  • Accompanied individual to medical appointments.
  • Provided transportation services for client for grocery shopping.
  • Coordinated with external healthcare providers to arrange appointments and transportation, ensuring comprehensive care.
  • Assisted patients with bathing, grooming, dressing, and skin care.
  • Handled incoming mail, bills and invoices and completed appropriate actions.

Billing Operations Rep I

Global Crossing Conferencing/Lumen
07.1999 - 11.2023
  • Keep up the integrity of customer information in the CIS (Customer Information System).
  • Answer questions from Customer Care, Collections Sales, and Account Managers pertaining to the customer's invoice, the setup of their company, billing account, and other general questions.
  • Enter rules that will allow customer care and reservations to properly set up the customer's account which allow specific details to appear on their invoice.
  • Assist in testing new development goals for automation pertaining to CIS and Client Manager databases.
  • Researched and resolved billing disputes.
  • Monitored customer accounts for any discrepancies or issues before invoicing.
  • Provide support to other departments as needed to ensure smooth operations.
  • Performed data entry tasks accurately and quickly.
  • Responded promptly to customer, Account Manager, and Collections emails and phone calls.
  • Evaluated creditworthiness and current situation of each customer.
  • Bill event conference calls to be invoiced
  • Analyzed telecommunications data to ensure accurate billing and compliance standards
  • Reviewed approximately 50 customer accounts to identify discrepancies and resolve issues efficiently
  • Collaborated with cross-functional teams to improve rating processes and documentation
  • Conducted audits of rating calculations to confirm accuracy adherence to policies
  • Provided expert support for tools used in rating analysis and data management

Education

Certificate - Medical Billing And Coding

Auburn University
Auburn, AL
08-2025

Skills

  • Microsoft Word and Excel
  • Dispute resolution
  • Credit processing
  • Month end close
  • Invoice processing
  • Billing systems and software
  • Data entry proficiency
  • Account reconciliation
  • Teamwork and collaboration
  • Customer service support

Timeline

Caregiver

Higher Living Home Care
02.2025 - Current

Billing Operations Rep I

Global Crossing Conferencing/Lumen
07.1999 - 11.2023

Certificate - Medical Billing And Coding

Auburn University

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